Do *NOT* book this hotel if you don't understand chinese. I stayed here during F1 race weekend at Shanghai International Circuit since it was only 3 km from the track. We thought that at least the reception personel was fluent in english, but no. It was nearly impossible to make yourself understood in English. Also the Polo resturant was a huge dissapointment, it took forever to be serviced, when finally serviced the food took forever to get and we never got what we ordered, even for these they tooked 15% service charge! The chinese resturant on second floor was ok, but the personel couldn't a word english and that caused problems when you are not used to real chinese eating experience. Except for the huge language problems the hotel was ok in room standard for that price, the rooms was worn, but acceptable for us. Next trip to the F1 races in Shanghai I'll stay on a hotel downtown. The main reason we stayed here was that it was close to the circuit, but when we where there we discovered that the metro no. 11 was rerouted to the track from downtown Shanghai, so it wouldn't be any problem taking you to/from downtown and thus live a place that is easier for english speaking people.