Iam writing to express my deep dissatisfaction with the check-in service I recently experienced at your hotel.
I arrived late at night, and I was the only guest in the lobby at the time. However, the staff member who assisted me, Maria, failed to offer even the most basic greeting or make eye contact. Her attitude was unprofessional, unwelcoming, and completely unacceptable for a service industry employee.
During the check-in process, Maria continued to work on other tasks instead of focusing on assisting me. When I inquired about the reason for the delay, she responded with an unpleasant expression and told me to "just wait" without any explanation. I found this response to be both dismissive and disrespectful.
I have stayed at numerous hotels around the world, but I have never encountered such poor service. The experience was so uncomfortable that I even felt as though I was being discriminated against, which made the situation even more distressing.
This kind of treatment is completely unacceptable and risks damaging your hotel’s reputation. Immediate action must be taken to address this issue, including improving staff training and ensuring that guests are treated with the respect and professionalism they deserve. I also expect a formal explanation and appropriate corrective measures in response to this incident.
The first impression a hotel gives its guests is critical, and it is your responsibility to ensure that all customers are treated with courtesy and dignity.