4/10 欠佳
Angela
寵物同遊, 多人同遊
2025年1月4日
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Lack of on site eating facilities compared to website. This is fine if you are defined as self catering with facilities in rooms to prepare food but that is not the case.
Customer service needs greatly improving as not all staff are welcoming in their approach and do not relay appropriate information to enhance your stay.
Lack of on site senior management prescence with only a answer phone for contact when the lodge is left totally unattended . Situation arose with disruptive and threatening guest which totally ruined my stay and left me feeling intimidated and vulnerable and still no presence of senior management even when contacted.
It appears that their only concern is to rely on room occupancy being full and offer nothing else that should be automatically included within the hospitality industry.
The worst hotel ive ever stayed in and ive stayed in alot and have never had to write a review like this. The potential for this hotel and what it could offer and be is just not grasped by the owners. You can not just offer bare minimum in this industry.
Angela
於 2024 年 12 月住了 2 晚