Chick in 時前台服務人員一直對我們說查不到hotels.com的訂房資料,並表示不知道什麼是hotels.com,要我們到一旁自行確認訂房資訊後再去找她。我們打電話回台灣給客服,客服人員告知我們相關資料後,前台人員依然找不到我們的訂房紀錄,直到我將電話交給她直接和客服對話。Chick in 折騰了超過半小時。但是整體環境還算可以,door man 的服務是整體最好的。
It took THREE hours to check in. The hotel did not find our reservation and tried to get us book the room again for higher price. After two hours on the phone with Hotels.com customer service and fighting with the hotel front desk they finally found our reservation.
The room 188 was decent except that there were mushrooms growing in our bathroom, under the tap. Like actual, about 7 cm big mushrooms. You would not expect that in 5 star hotel. Plus the room smelled like cigarettes but we knew we booked a smoking room. AC was working well and there were even few English speaking TV-channels.
The pool area was nice and easy access to beach. The breakfast had multiple choices but was extremely busy and it was hard to find a free table. But we were traveling during the holiday week so that might had something to do with it.
Summa summarum, I would not stay in this hotel again. You can get better deals for the same price.
Meri
8/10 不錯
真實旅客
2015年7月2日
Fin pool - noget uden for byen
Udemærket hotel - rigtig god pool - men mangelfuld service
Отдыхали в январе 2015 года, Отель понравился. Замечательная, ухоженная территория. Приветливый персонал, помогающий клиентам. Разместили в номере в соответствии с бронированием. Цены в ресторанах отеля, показались несколько завышенными.
OLEG
8/10 不錯
DL
2014年8月5日
DL
4/10 欠佳
Ryan F.
2014年7月19日
不滿:整潔度、職員與服務和客房舒適度
At the end of the day, it is China
Tried to stick a couple in a room with 2 twin beds, did not ask. Typical China. Breakfast was really bad for a western hotel chain in China, but it was "free". Swimming pool was decent and beach scene was not bad (water is a little dirty on Sanya Bay), but a lot of locals trying to sell you fruit and jewelry non-stop. Rooms smelled moldy, both did after we changed. Not very clean, not very comfy. Bad signage around resort... Guess this is what you get at a HoJo after all.
Ryan F.
6/10 一般
Cool cool
2014年5月16日
讚好:職員與服務
Friends get together
Simple hotel just good for friends get together. Facilities are simple but just good enough. It is little bit far from the beach.
Cool cool
10/10 優異
'Doc'O
2014年4月22日
讚好:整潔度、職員與服務和客房舒適度
Perfect for quick get-away!
Nipped over from mainland China, to get some blue sky and fresh air in the most luxurious of Resorts. We where not disappointed!
Staff is helpful and friendly, even though check-in could be more efficient affair, but not bad at all by Chinese standards.
Lush well appointed clean room to top standard.
Resort is very well equipped too with several swimming pools and a private Beach stretch. When there, it's not necessary to go anywhere else for food and drink. Good combined styles buffet breakfast.
Children friendly with even a creche facility.
Would go back again.
'Doc'O
8/10 不錯
Jonny (Shanghai)
2014年4月10日
讚好:整潔度和住宿狀況
Great bang for your buck!
A solid place for a peaceful and romantic getaway... especially when taking into account value for money. We got a brilliant deal for the QIng Ming festival weekend. The beds were fine, I am probably too picky but my fiancee had no issue and the food was actually very good. The only thing was that the staff might have been trained a little better, but that is the hardest thing to get right in China! Beach front not as good as Halong Bay, but then you get what you pay for...
Jonny
8/10 不錯
David Lalehzarian
2013年11月10日
讚好:整潔度、職員與服務和客房舒適度
perfect place to stay a few days
The hotel itself is good, but the beach is not as clean as the yalongwan. However, there's lots of water sport activities and they are much cheaper than other beaches. There are constructions next to the hotel.
David Lalehzarian
8/10 不錯
JuicyJossy (Hong Kong Island, Hong Kong)
2013年10月2日
讚好:整潔度、職員與服務和客房舒適度
Great
Valuable , nice staffs, lovely hotel, good food just the bathroom a little bit old, others are way too good in this price
JuicyJossy
6/10 一般
Leland W.
2011年11月24日
讚好:整潔度
不滿:職員與服務
Nice hotel, lacks service efficiency
The location and facilities are outstanding. The staff is not very motivated and getting a drink at the bar or pool will take way more time than it should. We were told breakfast was not free by an employee who didn't bother to check if that was actually true. For this price I dont plan to go back.
Leland W.
10/10 優異
Anonymous
2011年1月5日
This is a 5-star hotel in terms
This is a 5-star hotel in terms of facilities and amenities available. However, the service is not 5-star in many ways (but this has been my experience at other 5-star hotels in China, so I was not surprised). The room service was very slow and not accurate. The concierge desk was not swift with helping guests get taxis. The cleaning was often done with a rag that appeared to be dirty and was not full of cleaning agents. The two times that we tried to eat in the hotel restaurants, they were out of the food that we ordered (hamburgers and pizzas) which made dining frustrating. However, the breakfast buffet was great! Having said all of this, we did have a great time here. It's just that you have to be ready for service that is not 5-star (which we were because we have lived in China for a long time and have had similar experiences at other hotels in China).