I was excited to stay at the lodge because I was looking at renting the entire bunkhouse for my birthday weekend and meeting the staff to plan something fun.
Checkin was a bad sign. We arrived before 4pm and we didn’t expect our room to be ready but I also wasn’t expecting to never be notified that my room was ready and have to make it a point to notify the checking status that it was now past 4pm and it was time to get us into our room.
Overall our general experience was the property was under staffed and the staff that they do have is in training or not trained enough to feel confident in their roles.
Staff seemed like everyone was training which seemed odd for peak season.
F&B was horrible. I don’t balk at pricing but a $14 iced coffee was ridiculous.
Room service closed at 9:55 pm Saturday night instead of 10pm….it literally is printed that it closes at 10pm. Again another staffing issue.
For a hotel that is 4-5 years old, the staff was poor, and the condition of the room, patio was very tired.
That said it was a two night stay. A longer stay would have been very unfortunate and I don’t feel comfortable or confident that if I rent all 12 rooms in the bunkhouse for three days that my guest not I will have an enjoyable time.
Matthew
於 2024 年 8 月住了 2 晚
10/10 優異
真實旅客
家人同遊
2024年8月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A perfect stay
Fantastic stay!! We feel so welcomed! We want to thank Alex and Dennis especially for their help!! The ground is kept in perfect condition. We wish that our stay is longer. Will definitely come back again!!
真實旅客
於 2024 年 8 月住了 1 晚
4/10 欠佳
Nitin
家人同遊
2024年7月31日
讚好:整潔度和住宿狀況
不滿:職員與服務
Nitin
於 2024 年 7 月住了 3 晚
10/10 優異
Susie
2024年7月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Susie
於 2024 年 7 月住了 3 晚
10/10 優異
María
家人同遊
2024年6月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent stay
María
於 2024 年 6 月住了 2 晚
10/10 優異
Michael
2024年5月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Michael
於 2024 年 5 月住了 2 晚
6/10 一般
Michelle
2024年5月6日
讚好:整潔度和住宿狀況
不滿:職員與服務
The hotel itself is beautiful but the service is incredibly spotty. I felt like our comfort was a complete afterthought and the restaurant, cafe, and concierge seem to be completely understaffed. I feel like I definitely overpaid and the service absolutely does not match the high cost.
1) It was very hard and took very long to catch the shuttle to and from town.
2) The room cleaning was not great. Empty dishes were left around and it was not up to par at all.
3) Service at the restaurant is very slow. I was told they’re looking for a new chef and don’t have a general manager currently so hopefully this will change.
4) No one helped us with our bags when we first checked in.
Just not worth it.
Michelle
於 2024 年 5 月住了 3 晚
10/10 優異
Velma
伴侶同遊
2024年4月12日
讚好:整潔度、職員與服務和住宿狀況
An amazing property. Looking forward to coming back for another trip to Santa Fe. Everything about this property is first class!
Velma
於 2024 年 4 月住了 3 晚
10/10 優異
Kristin
伴侶同遊
2024年4月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a lovely one-night stay in a kiva suite--a huge and wonderful splurge for our anniversary. Every single staff person was kind and went out of our way to make our stay special. The room was gorgeous, with views to the horizon and every comfort--it was a lot of fun to relax in after hiking, horseback riding, etc. There was a small problem with the hot tub but everyone worked hard to get it fixed and we were grateful for their efforts. Would happily return and recommend. The food at Skyfire was delicious, too.
Kristin
於 2024 年 3 月住了 1 晚
10/10 優異
真實旅客
2024年3月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2024 年 3 月住了 2 晚
10/10 優異
Tonka
家人同遊
2024年3月30日
讚好:整潔度、職員與服務和住宿狀況
👌
Tonka
於 2024 年 3 月住了 1 晚
10/10 優異
Rachel
2024年3月29日
Rachel
於 2024 年 3 月住了 3 晚
10/10 優異
Francisco (MASON)
2024年3月17日
讚好:整潔度、職員與服務和住宿狀況
Francisco
於 2024 年 3 月住了 4 晚
10/10 優異
Devin Jordan
伴侶同遊
2024年3月11日
讚好:整潔度、職員與服務和住宿狀況
We absolutely loved our room and stay at this resort. Very gorgeous and romantic. We can’t wait to go back.
Devin Jordan
於 2024 年 3 月住了 1 晚
10/10 優異
Ann
家人同遊
2024年3月4日
讚好:整潔度、職員與服務和住宿狀況
The spa and yoga were wonderful, and the restaurant views, food and staff were all so welcoming and provided excellent service!
Ann
於 2024 年 3 月住了 3 晚
10/10 優異
Ivy
2024年2月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Magical place
Customer service is next level. The property itself is very large, rooms and views are gorgeous, and amenities like the restaurant and spa are first class. This is a very special place!! I loved having a fireplace in our room and our large balcony. They think of everything.
Ivy
於 2024 年 2 月住了 3 晚
10/10 優異
Brittany
伴侶同遊
2024年1月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had an amazing time at this resort. We will definitely be back in the future.
Brittany
於 2024 年 1 月住了 2 晚
10/10 優異
Sunny
家人同遊
2024年1月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
An exceptional property. Worth every penny.
Sunny
於 2024 年 1 月住了 1 晚
10/10 優異
Peggy
伴侶同遊
2023年11月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved our stay!
Peggy
於 2023 年 11 月住了 2 晚
8/10 不錯
lynne
伴侶同遊, 寵物同遊
2023年11月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay but will triple check the room selection next time
I thought we booked king w bathtub and out door fire pit. Our room didn’t have either so while beautiful I had my heart set on enjoying the quiet bath time and private patio. It was too cold to be outside without fire. The spa also currently had no extra amenities like sauna steam whirlpool.