The hotel itself is beautiful but the service is incredibly spotty. I felt like our comfort was a complete afterthought and the restaurant, cafe, and concierge seem to be completely understaffed. I feel like I definitely overpaid and the service absolutely does not match the high cost.
1) It was very hard and took very long to catch the shuttle to and from town.
2) The room cleaning was not great. Empty dishes were left around and it was not up to par at all.
3) Service at the restaurant is very slow. I was told they’re looking for a new chef and don’t have a general manager currently so hopefully this will change.
4) No one helped us with our bags when we first checked in.
Just not worth it.
Michelle
於 2024 年 5 月住了 3 晚
10/10 優異
Velma
伴侶同遊
2024年4月12日
讚好:整潔度、職員與服務和住宿狀況
An amazing property. Looking forward to coming back for another trip to Santa Fe. Everything about this property is first class!
Velma
於 2024 年 4 月住了 3 晚
10/10 優異
Kristin
伴侶同遊
2024年4月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a lovely one-night stay in a kiva suite--a huge and wonderful splurge for our anniversary. Every single staff person was kind and went out of our way to make our stay special. The room was gorgeous, with views to the horizon and every comfort--it was a lot of fun to relax in after hiking, horseback riding, etc. There was a small problem with the hot tub but everyone worked hard to get it fixed and we were grateful for their efforts. Would happily return and recommend. The food at Skyfire was delicious, too.
Kristin
於 2024 年 3 月住了 1 晚
10/10 優異
真實旅客
2024年3月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2024 年 3 月住了 2 晚
10/10 優異
Tonka
家人同遊
2024年3月30日
讚好:整潔度、職員與服務和住宿狀況
👌
Tonka
於 2024 年 3 月住了 1 晚
10/10 優異
Rachel
2024年3月29日
Rachel
於 2024 年 3 月住了 3 晚
10/10 優異
Francisco (MASON)
2024年3月17日
讚好:整潔度、職員與服務和住宿狀況
Francisco
於 2024 年 3 月住了 4 晚
10/10 優異
Devin Jordan
伴侶同遊
2024年3月11日
讚好:整潔度、職員與服務和住宿狀況
We absolutely loved our room and stay at this resort. Very gorgeous and romantic. We can’t wait to go back.
Devin Jordan
於 2024 年 3 月住了 1 晚
10/10 優異
Ann
家人同遊
2024年3月4日
讚好:整潔度、職員與服務和住宿狀況
The spa and yoga were wonderful, and the restaurant views, food and staff were all so welcoming and provided excellent service!
Ann
於 2024 年 3 月住了 3 晚
10/10 優異
Ivy
2024年2月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Magical place
Customer service is next level. The property itself is very large, rooms and views are gorgeous, and amenities like the restaurant and spa are first class. This is a very special place!! I loved having a fireplace in our room and our large balcony. They think of everything.
Ivy
於 2024 年 2 月住了 3 晚
10/10 優異
Brittany
伴侶同遊
2024年1月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had an amazing time at this resort. We will definitely be back in the future.
Brittany
於 2024 年 1 月住了 2 晚
10/10 優異
Sunny
家人同遊
2024年1月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
An exceptional property. Worth every penny.
Sunny
於 2024 年 1 月住了 1 晚
10/10 優異
Peggy
伴侶同遊
2023年11月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved our stay!
Peggy
於 2023 年 11 月住了 2 晚
8/10 不錯
lynne
伴侶同遊, 寵物同遊
2023年11月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay but will triple check the room selection next time
I thought we booked king w bathtub and out door fire pit. Our room didn’t have either so while beautiful I had my heart set on enjoying the quiet bath time and private patio. It was too cold to be outside without fire. The spa also currently had no extra amenities like sauna steam whirlpool.
lynne
於 2023 年 11 月住了 2 晚
10/10 優異
Jamee
2023年10月20日
讚好:整潔度和職員與服務
Jamee
於 2023 年 10 月住了 2 晚
10/10 優異
Thomas (Chester)
家人同遊
2023年8月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Bishops lodge is a great place to stay. They are very welcoming from the moment you arrive.
The property seems newer and the facilities are very nice.
I will make this my place when I am in Santa Fe.
Thomas
於 2023 年 8 月住了 4 晚
10/10 優異
Erik
伴侶同遊
2023年8月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The concierge and hospitality team is the best! Friendly, respectful and professional. I am staying here again.