2/10 糟糕
Marcie
商务旅客
2025 年 4 月 7 日
不满意:清洁度、服务设施、住宿条件和设施
I did not get to stay there and could not cancel the stay in my Expedia account or directly with Kasa, nor was I able to get a refund. Without a cancellation, I couldn't show proper documentation for the travel insurance, which I had purchased through Expedia. So I was charged for a trip that I didn't get to take. This whole experience was terrible. Due to Expedia's difficult and unhelpful policies and systems, I will not be using them again.
Marcie
2025 年 4 月入住 2 晚