4/10 很差
Ashley
团体旅客
2024年06月25日
不满意：员工和服务、服务设施、住宿条件和设施
The hotel needs renovations, especially for what they pay. The pictures on Expedia don’t match what they actually look like. It felt like a 70’s motel. Orange, yellow, green. Dirty, ugly lamps. The AC is so effing loud. It kept me up every night we were here & it doesn’t get cooler than 70°.. I had the AC set on 68° Auto & it never got below 72°F.. so I set it to 60°F Auto & it never got below 70°F.. after being in this San Antonio heat all day & coming back to a 70°F hotel room is nottttt it for me. If you like it hot, then this is the hotel for you. There was hair from previous people in the corners of the bathroom & in the shower. The pillows had no structure, they fall flat as soon as you lay on them. The lobby had like greasy floors, I’m assuming the housekeepers or front desk people don’t change out the mops or something. Front desk also needs work on customer service. There was a man when we checked out that like mumbled & didn’t smile. He also seemed like we inconvenienced him because we needed to checkout & he was in the middle of a conversation with another employee. The girls in the front when we checked in seemed so happy to be there (read this with sarcasm because they were not a delight). This hotel is like tucked in behind Pluckers (restaurant). We almost missed it when trying to find it. I wouldn’t stay here again. Just felt grimey. It was loud & so hot. I didn’t enjoy my stay especially for the price I paid..
Ashley
2024 年 6 月入住 2 晚