The room heater did not work! After contacting the front desk and checking by the maintenance crew still was cold.
Alireza
於 2024 年 11 月住了 1 晚
10/10 優異
Todd (Waukesha)
2024年12月2日
讚好:整潔度、職員與服務和住宿狀況
Todd
於 2024 年 11 月住了 1 晚
10/10 優異
Joy
2024年12月1日
讚好:整潔度、職員與服務和住宿狀況
Joy
於 2024 年 11 月住了 1 晚
10/10 優異
sabine
2024年12月1日
sabine
於 2024 年 11 月住了 3 晚
8/10 不錯
Larry
2024年11月30日
讚好:整潔度和職員與服務
Original rooms assigned were freshly painted which left an acrid paint smell so we had to move but that was handled expertly and we thoroughly enjoyed our stay
Larry
於 2024 年 11 月住了 2 晚
10/10 優異
Carlos
2024年11月19日
讚好:整潔度、職員與服務和住宿狀況
Ok
Carlos
於 2024 年 11 月住了 1 晚
8/10 不錯
Jack
伴侶同遊, 商務旅客
2024年11月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
These was a nice place to stay. Room was smaller then expected, but the features of the hotel was more then accomodating.
Will visit again.
Jack
於 2024 年 11 月住了 1 晚
10/10 優異
John T
2024年11月16日
John T
於 2024 年 10 月住了 3 晚
2/10 很差
Michael
家人同遊
2024年11月14日
讚好:整潔度
不滿:職員與服務和住宿狀況
The Grand Hyatt San Antonio River Walk is close to I-35, the Alamodome and within a block of the river walk in downtown San Antonio. Make note that your Expedia reservation does not include taxes and fees; those will be charged at the time of check out. Parking is extra - at the time it was $15 per night if booked on Expedia - $45 per night if booked at the hotel. We booked a room with two double beds. The mattresses were older and worn, with noticeable sagging in the middle. It wasn't comfortable to sleep two adults. The HVAC in the room wasn't working and would only blow continuous cold air. It took two trips to the front desk before the temperature was manually reset remotely (at 1 AM). The beds do not have blankets - just a sheet and a top sheet. Thankfully I had blankets in the car and was provided with light blankets at the front desk. Even on the 15th floor, the hotel is very loud, with significant road noise from I-35. In total, we paid about $400 per night and left after the first night because it was so uncomfortable.
Michael
於 2024 年 11 月住了 2 晚
10/10 優異
Louis (marrieta)
2024年11月13日
Louis
於 2024 年 10 月住了 2 晚
10/10 優異
Robert
2024年11月12日
讚好:整潔度、職員與服務和住宿狀況
Robert
於 2024 年 11 月住了 4 晚
10/10 優異
Robert
2024年11月11日
讚好:設施服務
Lovely front desk service
Robert
於 2024 年 11 月住了 1 晚
10/10 優異
Roger
2024年11月9日
Roger
於 2024 年 10 月住了 1 晚
10/10 優異
Michelle
伴侶同遊
2024年11月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a nice place to stay, the bar is pricey and when we were there close to closing they were understaffed. Our waitress was busy but very kind and professional. My only complaint is I thought the rooms were bland and in need of a facelift.
Michelle
於 2024 年 10 月住了 2 晚
6/10 一般
fernando
2024年11月5日
讚好:整潔度、職員與服務和住宿狀況
fernando
於 2024 年 10 月住了 1 晚
10/10 優異
Christina
2024年11月4日
讚好:整潔度和職員與服務
Christina
於 2024 年 11 月住了 1 晚
4/10 欠佳
Juan
家人同遊
2024年11月4日
讚好:整潔度
不滿:職員與服務、設施服務和住宿狀況
If you are going to visit this property make sure to ask for the amenities. The staff did not tell me about the perks that you have when you check in. For example discount on parking, two complementary water and drinks but they never told me. Also the room the pillows were super small and hard. Also the hotel send me an email after my stey saying all this but was too late. Definitely I would choose other hotel for next time.