Our stay at this hotel was disappointing due to several issues:
1) Upon entering our room, we discovered what appeared to be a cockroach. We checked in late, after 10 p.m., and when we tried to contact the front desk for assistance, no one was available. Despite dialing multiple times, we received no response, and we ended up having to deal with the insect ourselves. When we mentioned this to the front desk the next day, we were told that due to the cold weather, insects coming indoors were to be expected, implying that guests should anticipate this during their stay.
2) The bathroom ventilation was not functioning.
3) While the room had air conditioning, the control panel was unresponsive, leaving us unable to adjust the temperature. As a result, the room was uncomfortably cold throughout our stay.