10/10 優異
Obaid (Birmingham)
商務旅客
2024年10月25日
讚好:整潔度
不滿:職員與服務和住宿狀況
I have paid one time to Expedia for booking. When I was doing online check in then hotel ask for my debit card details which I provided. While providing details they mentioned that it will be €0 charge. We are taking debit card details if in case you use something of hotel so we can deduct directly when you check out.
After providing my fed it card details. I have been charged €86 on spot and when I go to hotel for entry. There was a receptionist who told me that you have to pay €100 as security deposit. Otherwise cancel your booking. He knows that I am not able to cancel it because I have paid two times first to Expedia and 2nd hotel deducted directly from my bank.
So I paid €100 extra. This €100 has been refunded on check out. €86 they said they will refund it but they never. Also Expedia didn’t take responsibility of this €86.
Please note that before booking I did check all the requirements there was nothing showing regarding deposits.
So please prepare for this scam when booking.
Obaid
於 2024 年 10 月住了 1 晚