Went here to relax and enjoy holiday season. First of all, looking for the parking is horrible. Road close everywhere and traffic is ridiculous. Second, we were given a wrong room number. Third, the people who checked in upstairs on the third floor you can really hear them having sex so loud and the floor is squeaking a lot. Fourth, staff keeps bothering and knocking on the door to let us out at 11 when we’re just barely packing and about to head out and was just waiting for the family to come back to the room fifth, tried to check out and was told that system was down and was only given a paper receipt. Sixth, they were racially profiling us every time we are out of the hotel, asking us if we checked in and asking us for our key card if we really are a guest in the hotel. Seventh, up for room service for breakfast and our food is already cold by the time it got there.
We were not satisfied and happy with our stay, we were supposed to relaxed and have fun and then wine, but the trip was really stressing us out instead.
So if you plan to check in, just FYI, this hotel is not for you if you want noise proof and friendly staff