Came to the hotel to check in around 2:45 and we we were told to come back in 30 mins as the room we booked wasn’t ready yet. 30 mins later we try checking in again, the line was super long which is fine so we waited again. Then, when we were seen by from desk staff, they tell us again that it was gonna take another 30 mins to get the room ready. It was very upsetting because we had an event to go to, and the rooms were booked beforehand. We ended up being late to our event. Nevertheless, we stood our ground and stayed near the desk until we have the room ready. And they finally, have a room available. It felt disorganized. The event has been known for a while, it should have been planned better.