Comfortable beds, enjoyed the fact that our rooms looked exactly like the pictures. Friendly sfaff
Susan
於 2024 年 11 月住了 1 晚
8/10 不錯
Larry
2024年11月19日
讚好:整潔度、職員與服務和住宿狀況
Larry
於 2024 年 11 月住了 2 晚
8/10 不錯
Jennifer
2024年11月2日
Jennifer
於 2024 年 10 月住了 5 晚
10/10 優異
Catherine
2024年10月31日
Catherine
於 2024 年 10 月住了 1 晚
10/10 優異
Ivan
2024年10月31日
Ivan
於 2024 年 6 月住了 2 晚
10/10 優異
Lytrina (Rockingham)
伴侶同遊, 商務旅客
2024年10月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love the staff. Everyone is professional. Favorite place to stay.
Lytrina
於 2024 年 10 月住了 1 晚
10/10 優異
Romaine
2024年10月23日
Romaine
於 2024 年 10 月住了 2 晚
10/10 優異
Michael
2024年10月19日
Enjoyed stay
Michael
於 2024 年 10 月住了 1 晚
6/10 一般
Tamra
家人同遊, 商務旅客
2024年9月23日
讚好:整潔度和住宿狀況
不滿:設施服務
We were told several times by several different staff members there was a complimentary breakfast. When we went down to eat, they wanted $14 for a cold basic and $24 for a hot meal. Wth? Complimentary means FREE. You need to change your words to continental breakfast NOT complimentary. This is so bait and switch and very much false advertisement. AND TO TOP IT ALL OFF, OUR DEPOSIT WAS NEVER RETURNED.
Tamra
於 2024 年 8 月住了 2 晚
10/10 優異
Kim
多人同遊
2024年9月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Kim
於 2024 年 9 月住了 1 晚
10/10 優異
Elizabeth
2024年9月22日
讚好:整潔度、職員與服務和住宿狀況
Elizabeth
於 2024 年 8 月住了 1 晚
8/10 不錯
Helena Maria
伴侶同遊
2024年9月22日
讚好:整潔度、職員與服務和住宿狀況
Located conveniently off the I95 highway
Helena Maria
於 2024 年 9 月住了 1 晚
10/10 優異
Patricia
2024年9月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I really liked this hotel. The entire staff was very courteous and helpful the entire time. I had some interaction with Asia and Rebecca. They were so nice and very customer service oriented. The room was clean. I may be staying here again in the future. I did not get the explore all of the attractions I wanted to see.
Patricia
於 2024 年 9 月住了 3 晚
8/10 不錯
Christopher
2024年9月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
HGI Colonial Heights
All aspects of human interaction were of superior quality. The room and bathroom were clean and comfortable. Ann (Housekeeping) helped me get into my room as my keys didn’t work, Heather and Rose (Food and Beverage) were very accommodating and pleasant to chat with. The food was prepared very well and was good eating. It is painfully obvious to me this facility is need of upgrading. As I mentioned my keys didn’t work the lock so I had them changed out twice, even then I had trouble opening my door. Additionally, I tried to enter the laundry room and my wouldn’t open this door either. The front desk attendant helped, his key had trouble opening the door as well. My coffee maker was non operational, the power light was on but it wouldn’t brew. These issues should be unacceptable to you. I’ve stayed at HGI on many occasions and have really enjoyed the overall experience. Thank you for listening, please take care of these details, thank you.
Christopher
於 2024 年 9 月住了 2 晚
10/10 優異
laura
2024年9月12日
讚好:整潔度、職員與服務和住宿狀況
ATTN Management:
The staff deserve recognition for their level of customer service and care.
laura
於 2024 年 9 月住了 6 晚
6/10 一般
Gregory
伴侶同遊
2024年9月10日
讚好:職員與服務
Carpet was dirty
Gregory
於 2024 年 8 月住了 1 晚
8/10 不錯
Tomechia
家人同遊
2024年9月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Tomechia
於 2024 年 8 月住了 2 晚
8/10 不錯
Patrick
家人同遊
2024年9月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fine place but pool closed
Disappointed to learn the pool was closed for repairs after a long day of driving. Otherwise, a very fine place to stay. Easy access to 95 and lots of businesses and dining in immediate area.
Patrick
於 2024 年 9 月住了 1 晚
6/10 一般
Jennifer
2024年9月4日
讚好:職員與服務
不滿:住宿狀況
Facility and room needed some attention w/ repair and cleaning. Staff was excellent
Jennifer
於 2024 年 8 月住了 2 晚
4/10 欠佳
Laura
伴侶同遊
2024年8月30日
讚好:職員與服務
不滿:設施服務和住宿狀況
Room didn't have a fan in the bathroom - which seems like it's against every building code...
Room was dusty in places and could use updating with decor. Felt old and stuffy, humid even though the air was on.
Hotel advertises a pool but it's shut down for renovations, drained and not in service.
Front desk staff were excellent, with great attitude and service.
Laura
於 2024 年 8 月住了 2 晚
2/10 很差
Michele (Verona)
家人同遊
2024年8月30日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Gross, ripped carpets, no AC in halls, filthy rugs, crud on walls, pealing wallpaper, smells like smoke, old furniture, not clean, hair in rug