I booked through a third-party site and specifically selected the largest room available—the King Suite. At check-in, I repeatedly confirmed with the front desk that I was getting the correct room and even showed a photo of the listing. The receptionist assured me several times that it was indeed the room I had booked.
However, after bringing all my belongings to the room, I realized I had been given a smaller room that did not match my reservation. I returned to the front desk to raise the issue, and the receptionist responded by saying she would “upgrade” me for free. This was frustrating because it wasn’t an upgrade—it was simply the room I had originally booked and paid for.
I just wish the receptionist had been honest and acknowledged the mistake. There was no need to lie—I would’ve appreciated transparency over being misled. I didn’t argue further because I was exhausted, 34 weeks pregnant, and just wanted to settle in. Thankfully, I was eventually moved to the correct suite, which matched my original booking.
Anyway, the room itself was lovely and spacious enough. I appreciated being able to turn up the air conditioning—it made the stay more comfortable. That said, it was disappointing that there was no free parking and not even a complimentary water bottle provided.
The room also felt a bit outdated, and the paint was quite dark, which made the space feel less inviting.
I hope this feedback helps improve the guest experience for others in the future.