"Staying in this Oaks Shore hotel is a nightmare!" I heard a lady shouting to hotel staffs during my check-in in Feb. I booked 2 rooms for my family for 3 nights! It was a big mistake in my NZ trip and deceived by the pictures shown in booking websites. The rooms are very small and the worst in our NZ trip. If you are assigned to room number with suffix "A", your entire holiday mood would be ruined by this hotel. The rooms with suffix A are actually a spinoff from a family room. The hotel owner wants to earn more money without any considerations of customer feeling. I got 2 rooms with 205A and 207A. 205A is actually a cut off from a family room 205, similar to 207A. you can imagine these cubicles are very small, poor views and very disappointed because they charged us with 5 stars hotel rate. We requested to change rooms but unfortunately all rooms are fully booked. Services are poor, no matter what request you asked, you have to jump to the reception but no guarantee they can help.