Pusztavám Hotel with Pool

"Overall a disappointing experience. The spa was very nice, but the restaurant dinner buffet had lukewarm food for a relatively expensive price in Hungary. The breakfast buffet was also lukewarm. After breakfast and before checkout time we returned to our room to find our keycards didn't work anymore. Eventually they reactivated them so we could get back in our room to collect our stuff. At checkout the staff were adamant I hadn't paid via Hotels.com even though I thought I had, and they swiftly prepared my invoice and gave me the payment terminal. While I was paying I was checking my Hotels.com emails and bank account, and only after the payment had gone through I found that I had indeed already paid via Hotels.com. The staff were fortunately able to reverse the transaction, but offered no apology for the mistake. We wouldn't stay here again."

"The hotel is a boutique hotel with a lot of old pieces of furniture and the rooms have different looks. The check-in staff was professional. It’s good to have an inside and outside pool as well. We got towels and bathrobes as well. The food was nice. We had a lot of choices for breakfast as well. It is a child friendly place. "