I booked a family vacation to celebrate New Year's Eve and was extremely disappointed with the resort's failure to meet the advertised expectations. The hotel did not disclose that they do not cater to small children. There are no pools suitable for young kids; the existing pools are too deep, and there are no lifeguards on site. Additionally, there is no designated kids' area, and the buffet is very small. To reach the beach, transportation is required, as it is not within walking distance.
I had a terrible experience with my 3-year-old son, who began to struggle in the deep water. I had to jump in to pull him out. After facing numerous obstacles, which I have yet to elaborate on, we checked out the very next day. We informed the front desk, and despite this, the hotel refuses to refund us for our stay, even after stating that they primarily cater to teenagers and adults.