La calidad de la comida en los restaurantes en donde se debe de reservar es mala, la atención del personal es pésima, son pocas las excepciones en donde el personal fue amable, de allí en general la gente es super pesada y no buscan solucionarle los problemas que el huésped tenga.
Fernando
於 2025 年 1 月住了 5 晚
10/10 優異
Ingrid (Vero Beach)
親子同遊
2025年1月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was good. I think the food was good and had a lot of options. The staff is really nice, Dominican people are extremely kind I feel bad because i witnessed some of the hotel guest acting rude… definitely an embarrassment.
I went for the new years holy day and boy that hotel was at full capacity. The buffet that night was outstanding and the celebration was a lot of fun. I went with a group of 12 people, all family member all ages and there are plenty of activities for all of us around the facility.
Beach is good, beautiful water and I did take long walks every morning at sunrise. I’d go back ☺️ make sure you visit the spa… I didn’t know it was so go into the last day lol
Ingrid
於 2024 年 12 月住了 5 晚
8/10 不錯
Zaida Enid Cintron
伴侶同遊
2025年1月7日
讚好:整潔度、職員與服務和設施服務
This property overall was great! I would visit it again. I do recommend to check rooms on third floor of elite building. Our room had mold on the wall behind the bed and sides, the mold smell was strong. The main lobby also has that particular odor. But really you have such a great time and food and people wer so great that those monir things could be ignored during the stay. Best restaurant the steak house! Best bars: joes and la yola! Maintenance of common facilities qas great!
Zaida Enid Cintron
於 2024 年 12 月住了 3 晚
4/10 欠佳
Bradley
親子同遊
2025年1月6日
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
The best part of this hotel is the beach. The hotel also gets a plus for it's recent renovations. However, the service was well below average and the experience did not come close to 5 stars as it's advertised to be. The food was the worst I've ever experienced at an all-inclusive resort. To add insult the hotel states that reservations are not needed for its restaurants however we were turned away from our restaurant of choice on several nights of our stay due to the long "waiting list". we were told to come early which we did (7pm) and again was told that they could not accommodate any additional guest since we were not on the list, and which was too long to be added to. When we were able to eat at the restaurants the food and service were subpar, with many items on the menu not available because they "ran out". Aso entertainment options were limited and what they did have was not very entertaining at all. I would not stay here again unless these issues are addressed.
Bradley
於 2024 年 12 月住了 5 晚
10/10 優異
Elson Rosario
2025年1月6日
Elson Rosario
於 2024 年 12 月住了 3 晚
6/10 一般
Carlos
家人同遊
2025年1月6日
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
Instalaciones muy bonitas, pero el servicio del personal es malísimo, la actitud de los meseros y los bar tender es malísima son pesados, y abusivos y atienden con mala actitud!! Pagamos el élite club y no nos sirvió de nada porque el trato fue igual de malo del personal!!!
Carlos
於 2024 年 12 月住了 9 晚
10/10 優異
ASHLEY
2025年1月6日
讚好:整潔度、職員與服務和住宿狀況
This hotel was the best!! I had so much fun the rooms were clean towels , bed no complaints. The swim up pool was extremely nice with our view from the elite club. I definitely recommend getting the elite club!! I loved my stay , I will be back next time for sure. Thank you to all the staff that made my birthday trip memorable, from the letters and flowers room service and all.
ASHLEY
於 2025 年 1 月住了 3 晚
10/10 優異
Jennifer
2025年1月5日
Jennifer
於 2024 年 12 月住了 3 晚
10/10 優異
Mayredys (Key Largo)
親子同遊
2025年1月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a beautiful and safe property.
Mayredys
於 2024 年 12 月住了 5 晚
10/10 優異
Grisel Rodríguez
家人同遊
2025年1月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love it
Grisel Rodríguez
於 2024 年 10 月住了 4 晚
8/10 不錯
Natasha
家人同遊
2025年1月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property layout was convenient, clean, aesthetically pleasing, and peaceful.
Natasha
於 2024 年 12 月住了 5 晚
6/10 一般
Dipika
家人同遊
2025年1月3日
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Resort is beautiful but the food service is below average. In some restaurants, food tastes stale. For vegans, not many choices , sitting restaurants have limited menu and the chefs don’t offer any customization. Other than food, I would give it a 4 stars rating.
Dipika
於 2024 年 12 月住了 4 晚
10/10 優異
Randle Dewayne
2025年1月3日
Randle Dewayne
於 2024 年 12 月住了 6 晚
10/10 優異
Angela
伴侶同遊
2025年1月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property.
Angela
於 2024 年 11 月住了 5 晚
8/10 不錯
Praveen
伴侶同遊
2025年1月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place!
Praveen
於 2024 年 12 月住了 6 晚
8/10 不錯
Cynthia
家人同遊
2025年1月3日
讚好:職員與服務、設施服務和住宿狀況
We enjoyed our trip and it's what we were looking for. The food was pretty good. We did find a roach in our room one day and a bug in a bed but other than that it was good. I liked that there were things to do like the art room and water stuff if we wanted to. I would've liked there to be more than just 1 store available.
Cynthia
於 2024 年 12 月住了 3 晚
8/10 不錯
Joshua (Gaithersburg)
家人同遊
2025年1月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property as well as the pools and the beach. Finding an available chair on the beach was difficult and there were long waits at the restaurants.
Joshua
於 2024 年 12 月住了 7 晚
8/10 不錯
Denise
家人同遊
2025年1月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Denise
於 2024 年 12 月住了 5 晚
6/10 一般
Ashish
2025年1月1日
讚好:整潔度、職員與服務和住宿狀況
Ashish
於 2024 年 12 月住了 4 晚
10/10 優異
LMS
家人同遊
2024年12月31日
讚好:整潔度、設施服務和住宿狀況
Excelente propiedad, restaurantes, bares, café, habitaciones, limpieza y definitivamente me quedaré en RIU en una próxima oportunidad.
La única recomendación es que traten a todos por igual Latino o Gringo o Europeo o Ruso.
Si sentimos que recibimos menor trato en los restaurantes por ser latinos, no malo pero si menor, la atención nos era más demorada y no nos ayudaban a acomodar rápidamente. Se supone que debería ser igual.
LMS
於 2024 年 12 月住了 5 晚
10/10 優異
wenjing
親子同遊
2024年12月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Like the activities
wenjing
於 2024 年 12 月住了 5 晚
10/10 優異
Tai
2024年12月31日
Tai
於 2024 年 12 月住了 4 晚
8/10 不錯
Carlos
2024年12月31日
讚好:整潔度、職員與服務和住宿狀況
Carlos
於 2024 年 12 月住了 4 晚
8/10 不錯
Hsiuan Lin
家人同遊
2024年12月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
A beautiful resort with great beach. We had a great time. But the food in restaurants is really bad. The buffet might be the only edible option for most people there. So don't waste your time in waiting in the long lines. Go to buffet directly. This is a great place. We really hope they can do a better job in the future.
Hsiuan Lin
於 2024 年 12 月住了 5 晚
6/10 一般
Diana
親子同遊
2024年12月31日
We ordered a larger room with 3 queen size beds and requested to have a baby crib for 3 adults and a baby. We arrived at 1:30pm to find out that they are giving us a room with two beds on 3rd floor without elevator which we refused because that’s not what we ordered. Then after few fights and 2 hours laters they tried to give another room again with 2 beds which we refused again. Finally, with managers involvement they gave us a 3 queen sized beds room just like we ordered. Needless to say it took us forever to check in. It was torturous for my 10 months old baby to stay in the lobby for hours till we finally got what we ordered. However, we never received a baby crib even though the receptionist kept saying that they will provide one. Room 6130 was on the 2nd floor without elevator NOT STROLLER OR ELDERLY FRIENDLY!!! Aguave restaurant was disgusting! Steak house was great but we mainly ate at the buffet because after you pick up a pager one might end up waiting 2 hours for a table. We got a pager at Krystal at 6 and they still couldn’t sit a party of 4 at 7:45 pm. Again for someone with small child, this arrangement is a torture!!!!