When initially checking in, we were given a basic room on the 1st floor and told our "style" of room was sold out. Complaining the next day, the room classification that we paid for, suddenly opened up, and we moved to it. We were told that this upgrade is "on the house" but it was the original classification that we paid for......personally not happy with those tactics. Once we moved into the new room, the rest of the trip was good.
The strength of the property is the employees (minus the front desk issues) and wait staff. All were very friendly and very accommodating with our simple asks. The location is great within Zona Romantica to provide easy access to the beach, as well as all the great restaurants in the zone. It is a good hotel for the amount that we paid.