I just want to start by saying that we had an amazing time at this hotel, the food is great - I love the option of going to different restaurants for lunch and breakfast as well as dinner - there are a lot of pools and even though it seems big on the map, it’s all very walkable but also there are so many options that nothing ever seems crowded. The downside is that there seems to be a communication issue, I don’t think the issue is the staff, everyone we met was SO great, it seems to be an organizational issue. Many things got lost in translation and it takes a lot of levels to get something done. We would something and arrive to find it hadn’t been confirmed or we were missing something, there always seemed to be something…
This is a very good hotel and I think it could be a great one if they worked on their management.
Also, watch for the hard sell if you are a platinum guest. It happened twice with me, in the first 24hrs of me being there, the first before we had even gotten to the room.