This resort was beautiful. The staff was friendly and welcoming.
Wendel A
2025 年 3 月入住 2 晚
10/10 超赞
KEITH
与配偶出行
2025年03月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The overall experience here for a first time traveler to Cancun area was exceptional
KEITH
2025 年 3 月入住 3 晚
8/10 还可以
Taiya
与配偶出行
2025年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Need more breakfast meats other than pork. The property wa0s great. Food was way better than any other all inclusive resort
Taiya
2025 年 3 月入住 3 晚
2/10 糟糕
Douglas
与配偶出行
2025年03月23日
不满意:住宿条件和设施,员工和服务
We stayed in a swim out VIP room. The amount of noise all night long was insane. The employees push these carts around that have squeaky wheels and then bash into the doors repeatedly.
They also had some sort of break room right outside our room and they yelled to eachother and joked all night, which kept us up every night
-the beach is disgusting with deep nasty seaweed so bad they don’t attempt to clear it. And it stinks.
-there is only one restaurant and pool on the secrets side. Both are packed and it’s almost impossible to get a chair by the pool or a seat in the restraint.
-our VIP butler, called once and did nothing for us.
-on the dreams side where all the restaurants are, it’s difficult to get a table between 5-9. Only one takes reservations. If you don’t book it between midnight and 12:06am you won’t get a reservation.
-we’ve been all over Mexico and the Caribbean. This was by far the worst, noisiest, poorly managed resort we’ve stayed at in the last 20 years. I Highly recommend NOT wasting your money.
Douglas
2025 年 3 月入住 5 晚
10/10 超赞
serena
2025年03月23日
满意:清洁度、员工和服务、住宿条件和设施
This was my first time visiting this resort and I was very pleased. Entire staff was beyond friendly and helpful. Reservations were to easy to make and the entertainment was top tier . Definitely give 10 stars
serena
2025 年 3 月入住 4 晚
6/10 一般
denise
与配偶出行
2025年03月22日
满意:员工和服务,清洁度
Que nos están diseñados para cuidar y atender al turismo nacional:
El cajero solo da dólares.
Si quieres sacar dinero cn la gente del escritorio te cobran comisión (lo cual es mentira que la
Cobra el
Banco)
El servicio a cuarto se tardó una hora y 15 mins en llegar.
No te habilitan formas adicionales d poderle dejar propina a la gente que trabaja ahí que lo
Hace muy bien. Tampoco los capacitan para que ellos sepan que puedes pedir un ticket en restaurantes para dejarles propina.
Es un hotel hecho para gringos.
El problema es el hotel y su política que no le interesa el turismo nacional, no la gente de servicios que ahí trabaja. Las personas del escritorio tampoco están bien capacitadas para atender y resolver las necesidades de los clientes nacionales, y además hay que pedir que te hablen en espanol 😓. .
denise
2025 年 3 月入住 3 晚
10/10 超赞
Andrew Joseph
2025年03月20日
满意:清洁度、员工和服务、住宿条件和设施
Andrew Joseph
2025 年 3 月入住 4 晚
10/10 超赞
amia
与配偶出行
2025年03月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved this resort. Came for my birthday in December and it was a lovely time
amia
2024 年 12 月入住 4 晚
10/10 超赞
Aaron Wallace
2025年03月17日
满意:清洁度、员工和服务、住宿条件和设施
Aaron Wallace
2025 年 3 月入住 6 晚
10/10 超赞
Maciej
与配偶出行
2025年03月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ramirez & Samuel are the best at making this property so amazing! Irma at checkin was so helpful and attentive. Jesus at the Secrets bar not only made the best drinks but also felt like family. These people go above and beyond everytime I visit, the facilities are always clean and staff is always so welcoming. Food is great and drinks are delicious (staff is trained to not over serve you). If you prefer to party stay at Breathless side if you prefer to relax stay at Secrets and if you love both still stay at Secrets because you get access to both. Thanks to everyone at the resort for again making the best experience possible!
Maciej
2025 年 3 月入住 7 晚
10/10 超赞
Devante
团体旅客
2025年03月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was the perfect experience everyone was so nice and helpful I will definitely be coming back shoutout to Jesus
Devante
2025 年 3 月入住 3 晚
8/10 还可以
Matthew
与配偶出行, 团体旅客
2025年03月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed the beautiful room and benefits of high quality liquor choices in the preferred lounge. We were disappointed in the food choices and consistency of portions and quality. Room service options were very limited and the app rarely worked while on the property.Service was also sporadic. Overall I would choose other Secret’s properties over this one.
Matthew
2025 年 2 月入住 4 晚
10/10 超赞
Angel Alberto
2025年03月4日
满意:清洁度、员工和服务、住宿条件和设施
Es una propiedad muy reservada
Angel Alberto
2025 年 2 月入住 3 晚
10/10 超赞
Kurtis W
2025年03月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Kurtis W
2025 年 2 月入住 2 晚
10/10 超赞
Donovan
与配偶出行
2025年02月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful Experience! Already booking my next stay. Rooms, Staff, and Environment makes you not want to leave.
Donovan
2025 年 2 月入住 4 晚
10/10 超赞
Anisley
与配偶出行
2025年02月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
excellent service and food variety
Anisley
2025 年 2 月入住 3 晚
10/10 超赞
Tyler Lee
与配偶出行
2025年02月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This resort was perfect with all the amenities and the best food and views from our hotel room!
Tyler Lee
2025 年 2 月入住 4 晚
8/10 还可以
Brian Gregory
与家人出行, 与配偶出行
2025年02月18日
满意:服务设施
Enjoyed the resort a lot! Faculty was crazy nice food great.
Brian Gregory
2025 年 2 月入住 4 晚
6/10 一般
Nagela
团体旅客
2025年02月18日
It should be clearer that this facility is a shared resort with Breathless. Rooms were not cleaned well. The food portions were small. Room service ordered but never came. Some of the workers were very nice and warm. My friends and I enjoyed the open game space with the bar that is available on the breathless side of the property.
Nagela
2025 年 2 月入住 3 晚
10/10 超赞
Christian
与配偶出行
2025年02月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Omg this property was breath taking! And the staff treated myself and my husband like royalty!
Christian
2025 年 2 月入住 5 晚
8/10 还可以
Kierstin Nichole
2025年02月10日
满意:清洁度、员工和服务、住宿条件和设施
Property was beautiful, but for the savings, just stay at Breathless. Everything was on that hotels property and there was no major perk for staying at Secrets.
Kierstin Nichole
2025 年 2 月入住 4 晚
10/10 超赞
Paul
2025年01月30日
Paul
2025 年 1 月入住 4 晚
10/10 超赞
Susan Bailey
2025年01月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was beautiful and service was impeccable! Food was great
Susan Bailey
2025 年 1 月入住 7 晚
8/10 还可以
Theresa
与配偶出行
2025年01月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful resort, more food options at the resort attraction. Quiet and peaceful, great for relaxing without a crowd of ppl.