We enjoyed the beautiful room and benefits of high quality liquor choices in the preferred lounge. We were disappointed in the food choices and consistency of portions and quality. Room service options were very limited and the app rarely worked while on the property.Service was also sporadic. Overall I would choose other Secret’s properties over this one.
Matthew
於 2025 年 2 月住了 4 晚
10/10 優異
Angel Alberto
2025年3月4日
讚好:整潔度、職員與服務和住宿狀況
Es una propiedad muy reservada
Angel Alberto
於 2025 年 2 月住了 3 晚
10/10 優異
Donovan
伴侶同遊
2025年2月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful Experience! Already booking my next stay. Rooms, Staff, and Environment makes you not want to leave.
Donovan
於 2025 年 2 月住了 4 晚
10/10 優異
Anisley
伴侶同遊
2025年2月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
excellent service and food variety
Anisley
於 2025 年 2 月住了 3 晚
10/10 優異
Tyler Lee
伴侶同遊
2025年2月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This resort was perfect with all the amenities and the best food and views from our hotel room!
Tyler Lee
於 2025 年 2 月住了 4 晚
8/10 不錯
Brian Gregory
家人同遊, 伴侶同遊
2025年2月18日
讚好:設施服務
Enjoyed the resort a lot! Faculty was crazy nice food great.
Brian Gregory
於 2025 年 2 月住了 4 晚
6/10 一般
Nagela
多人同遊
2025年2月18日
It should be clearer that this facility is a shared resort with Breathless. Rooms were not cleaned well. The food portions were small. Room service ordered but never came. Some of the workers were very nice and warm. My friends and I enjoyed the open game space with the bar that is available on the breathless side of the property.
Nagela
於 2025 年 2 月住了 3 晚
10/10 優異
Christian
伴侶同遊
2025年2月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Omg this property was breath taking! And the staff treated myself and my husband like royalty!
Christian
於 2025 年 2 月住了 5 晚
8/10 不錯
Kierstin Nichole
2025年2月10日
讚好:整潔度、職員與服務和住宿狀況
Property was beautiful, but for the savings, just stay at Breathless. Everything was on that hotels property and there was no major perk for staying at Secrets.
Kierstin Nichole
於 2025 年 2 月住了 4 晚
10/10 優異
Paul
2025年1月30日
Paul
於 2025 年 1 月住了 4 晚
10/10 優異
Susan Bailey
2025年1月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was beautiful and service was impeccable! Food was great
Susan Bailey
於 2025 年 1 月住了 7 晚
8/10 不錯
Theresa
伴侶同遊
2025年1月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful resort, more food options at the resort attraction. Quiet and peaceful, great for relaxing without a crowd of ppl.
Theresa
於 2024 年 12 月住了 7 晚
10/10 優異
Christian
2025年1月4日
讚好:整潔度、職員與服務和住宿狀況
Christian
於 2024 年 12 月住了 4 晚
4/10 欠佳
Lacey
2025年1月2日
不滿:職員與服務
The service was terrible!!! Definitely not worth the money. Things started off wrong by having to wait more than 30 minutes for someone to take us to our room after checking in. They tried to blame it on it being high season even though it is not. Also, this is a resort, and should be able to service large numbers of people. However, they seemed to be understaffed and poorly managed. Most staff are slow to bring you things that you request. We were never able to use the app to make reservations or order things. We had to request things multiple times or get them ourselves. We were promised a bottle of champagne by a manager for our troubles, which we never received. The dinner buffet was closed without notice on the evening of Jan. 1st. Instead, they had an outdoor semi-buffet with dry overcooked limited items. It was supposed to be open at 6:30, however it didn't open until 7 pm. Several people complained, to which they told people that they could go to one of the restaurants where they would wait 45 minutes. People chose the buffet for convenience, which was not a thing. One of the few people who we thought were nice and attentive in the Spoon café crossed boundaries by holding my hand and kissing my cheek without my permission, which made me feel completely uncomfortable and violated. I never saw any of the other waiters doing this or him doing this to any other guest.
Lacey
於 2024 年 12 月住了 4 晚
6/10 一般
Barrett Evan
伴侶同遊
2024年12月31日
讚好:職員與服務
Did not meet expectations. Very disappointing. Food at restaurants was not good, no alcohol other than beer in the room. Not worth the money. They tried to upsell before we even got in our room.
Will take my business elsewhere when I come back to Cancun.
Barrett Evan
於 2024 年 12 月住了 4 晚
10/10 優異
Jenny
2024年12月31日
Jenny
於 2024 年 12 月住了 6 晚
8/10 不錯
Brittany
伴侶同遊
2024年12月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I enjoyed my time at Secrets, as I love the brand!
Brittany
於 2024 年 12 月住了 3 晚
10/10 優異
Norman Lee (Hayward)
伴侶同遊
2024年12月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a pretty nice mid-level resort. I enjoyed the level of service, how clean things were and just the general vibe. My favorite part was being able to walk to the Breathless side of the resort for more of a party vibe if I wanted.
Norman Lee
於 2024 年 12 月住了 4 晚
8/10 不錯
Sarah E
伴侶同遊
2024年12月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was amazing except the bed. The mattress was horrendous
Sarah E
於 2024 年 12 月住了 5 晚
8/10 不錯
monica
伴侶同遊, 多人同遊
2024年12月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We came to celebrate our 20th anniversary and loved our experience. Loved our swimout room although it did have a bit of a moldy smell inside the room, not sure why that was because the room and surrounding areas inside and out were well maintained and clean and beautiful.The Staff was great! They go above and beyond! We visited the Rosewater restaurant, hibachi, strip grill, Spumante and buffet. All had great food options. Even the wood grilled pizzas were great by the pool. Only downside was the club After dark. If you weren't drinking wine or beer then their mixed drinks were horrible. Also they closed at 1am, so that's a little early for my preference on vacation. Beach wasn't turquoise clear but it was a good view for those that don't go in the beach waters anyways. Great first experience for all inclusive in Cancun.
monica
於 2024 年 12 月住了 5 晚
10/10 優異
SOFIA MIREYA
2024年12月4日
讚好:整潔度、職員與服務和住宿狀況
Mi estancia en el hotel, fue placentera y el servicio fue excelente
SOFIA MIREYA
於 2024 年 11 月住了 4 晚
10/10 優異
Brandon
伴侶同遊
2024年12月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Visited for my birthday and anniversary and it was top tier service! they upgraded our room apon arrival, the property is gorgeous!! food is actually good and have access to top shelf alcohol. there is always events and activities going on. all staff is friendly and very attentive, I will definitely be back next time i visit cancun!
Brandon
於 2024 年 11 月住了 3 晚
4/10 欠佳
LUCIA SUSANA
伴侶同遊
2024年11月29日
讚好:整潔度、職員與服務和住宿狀況
Nos decepcionó mucho. Las fotos de la playa para nada son como en realidad esta… escogimos este hotel para poder disfrutar de la playa, meternos a nadar en el mar y hay muchas rocas, sargazo y el color del mar para nada tiene colores como el del caribe. La alberca muy llena, no había camastros ni sillas para estar. El servicio de algunas personas extraordinario.
No nos gustó que todos los restaurantes excepto uno se comparten con Breathless y por consiguiente la calidad de bebidas es menor a la que pagamos y los platillos eran más sencillos que en secrets.
La alberca es pequeña para el tamaño del hotel y hay solo una alberca. En las fotos se aprecia más grande.
Solicitamos nos llevaran a otro secrets con buena playa a pasar el día con un day pass y nos dijeron que no.
Nos decepcionó bastante el hotel. No cumplió con nuestras expectativas. No lo recomiendo.