My room was clean and luckily I had no issues with bugs. HOWEVER, I don't think the carpet in the hallways has ever been cleaned. If you want housekeeping you have to request it and pay extra. The laundry room doesn't have a change machine, they don't keep quarters at the front desk, and the machines don't take cards. The employees were blasting a radio in the hallway and never seemed to be at the front desk when I needed them. I had a kitchenette but NO dishes nor silverware... not even an individually wrapped dispisable cup to take my medication. Since it's an Extended Stay, some people were residents. My hallway smelled like cat urine/litter boxes and when I mentioned it to staff, they said they allowed dogs but were sure they didn't have cats. I've had cats and I know that smell. I wondered how they would know if there's no housekeeping staff entering the rooms. I said, "You might not think there are cats here, but I'm telling you there are." It was brushed under the rug like I was the one who didn't know what I was talking about. Also, don't rely on the grab & go breakfast. It's pre-packaged dry muffins and packaged oatmeal. I will not be staying there again, or at least until it's under new management.