We, unfortunately, had a very unpleasant experience this past weekend. After my husband took a shower, he dried off with a towel that had clearly been used in place of toilet paper. This was absolutely unacceptable and forced him to take a second shower.
I reported the issue to the front desk, and while the staff was apologetic, I was surprised when they proceeded to ask how I would like my receipt rather than addressing the issue more seriously. I would have pushed for a refund, but I was pressed for time due to my daughter's gymnastics competition.
This experience really overshadowed our stay, and I hope the hotel can take better care in ensuring cleanliness and proper communication in the future.