We stayed in room 102 a year ago, came back this weekend to stay in the same room, shower doesn't drain, kettle switch is temperamental, and TV would not turn on. I did inform staff this of these problems a year ago. I went again politely on check out to reception explained the same problems, absolutely nil care. Also I explained that we should of had breakfast included but I could only speak with a virtual assistant at Hotels.com again no care, left felling that was our worst hotel experience of 2024 will not be returning as we have the three years previously