3/4 of my group got food poisoning some of the worst any of us have had. Didn’t eat anywhere other than the hotel and it started on day 2/3 of a 7 day trip. Most of the staff seem angry all the time. Food is always like warm or cold for the sit down dinner. Items don’t have much flavor or just don’t taste that good. Not horrible but not good. Pool chlorine was so high it’s insane. The other sister Reef hotel in Playacar was a much better spot to visit I recommend staying there.
Vivek
於 2024 年 12 月住了 7 晚
10/10 優異
Yeribel
伴侶同遊
2024年12月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
La bienvenida con mimosas, la amable atención de inicio a fin, cada día limpiaban nuestra habitación, la comida fue deliciosa, la amabilidad y la atención del personal fue excepcional. No tengo queja alguna sobre este hotel en general y sin duda lo recomiendo!
Yeribel
於 2024 年 12 月住了 4 晚
10/10 優異
John
伴侶同遊
2024年12月20日
讚好:設施服務和住宿狀況
Everything was amazing
John
於 2024 年 12 月住了 5 晚
10/10 優異
keven
2024年12月18日
keven
於 2024 年 11 月住了 1 晚
10/10 優異
HARRY
2024年12月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent and great location if you want to stay away from all the loudness of 10th Ave, but still within walking distance
HARRY
於 2024 年 12 月住了 1 晚
10/10 優異
Jocelyn
伴侶同遊
2024年12月12日
讚好:整潔度、職員與服務和住宿狀況
Only downfall transportation was way too expensive!!!
Jocelyn
於 2024 年 12 月住了 4 晚
4/10 欠佳
Devin
伴侶同遊
2024年12月9日
不滿:職員與服務、設施服務和住宿狀況
THE ROOFTOP POOL IS NOT HEATED!!! The property staff friendliness was inconsistent. The king size bed was weirdly small where my feet hung off. The handheld shower wand was broken. The service was really odd; we could wait for 20 minutes with a empty drink, but if we acted like we were going to leave the staff would sprint to us because the property has guests sign for a check (because they want a tip) for any food or drink received. Signing for a check was a reminder that even though the property is listed as an all-inclusive (with tips included) it is not. I always tip at all-inclusive resorts, but this seemed worse as the itemized food/drink prices were ridiculously high. For example, a coke was priced at 70 Pesos. For context, 5th Ave beer prices rarely exceeded 50 Pesos each. Not everything was disappointing. Some staff was friendly. Other staff only did the bare minimum then sneered at us. I've been to more than 10 all-inclusives in Riviera Maya and I'll never return to Reef 28 again.
Devin
於 2024 年 12 月住了 5 晚
10/10 優異
alain
2024年12月8日
讚好:整潔度、設施服務和住宿狀況
This is my third time staying at reef 28. Whats there not to like? The service, food, and location are excellent!
alain
於 2024 年 12 月住了 5 晚
6/10 一般
Marc-Tavio
2024年12月5日
Marc-Tavio
於 2024 年 11 月住了 3 晚
10/10 優異
Beth
商務旅客, 多人同遊
2024年12月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a fantastic time at the reef 28. So glad we found out about it. The food and food options were amazing. We were in food heaven. The boutique has unique fabulous finds and the spa was wonderful. There’s also a hydrotherapy area. It’s also only 1 block away from a market street and 2 blocks from the beach. I will definitely recommend to others and stay there again!
Beth
於 2024 年 11 月住了 8 晚
10/10 優異
Marco
2024年12月5日
Marco
於 2024 年 11 月住了 3 晚
10/10 優異
Arlene
多人同遊
2024年12月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente ubicacion
Arlene
於 2024 年 8 月住了 3 晚
10/10 優異
Jennifer
2024年11月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is nice, but the area is ghetto. I’m super glad I did some research, and booked here! The staff is super attentive and friendly. I would still recommend this place because of location, price, and amenities.
Jennifer
於 2024 年 11 月住了 1 晚
8/10 不錯
Vicky
2024年11月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Reef 28 was my choice for the perfect reset and relaxing stay. The room is nice and clean and very spacious.The restaurants were tasty for dinner, the breakfast was average, the spa is a must. The hotel is clean and staff are attentive. The beach is just a short distance away and the shops are walking distance. Book now!
Vicky
於 2024 年 11 月住了 3 晚
10/10 優異
Bradley Douglas
2024年11月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good hotel! The area around it is a bit loud so if you like quiet it might not be for you but the property, rooms and staff are amazing!
Bradley Douglas
於 2024 年 11 月住了 4 晚
10/10 優異
Rebattu
2024年11月28日
讚好:整潔度、職員與服務和住宿狀況
Me encantó maravillosa ubicación y muy bien ante vino de personal , el desayuno bufet muy bueno la vista de la alberca y las mantenidas es increíbles , felicidades.
Rebattu
於 2024 年 10 月住了 5 晚
10/10 優異
Angela
伴侶同遊
2024年11月26日
讚好:整潔度、職員與服務和住宿狀況
This was a great stay. Staff was friendly and the food is great.
Angela
於 2024 年 11 月住了 3 晚
10/10 優異
Maria
家人同遊
2024年11月24日
讚好:設施服務
Staff is amazing. Very clean and close to everything. Francisco and Anel at the rooftop bar are excellent
Maria
於 2024 年 11 月住了 3 晚
10/10 優異
Monique
伴侶同遊
2024年11月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was amazing, spa was excellent, neighborhood was safe, no issues or concerns
Monique
於 2024 年 11 月住了 4 晚
10/10 優異
Ahmed El Mamoon
伴侶同遊
2024年11月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
For our first time in Playa del Carmen, we couldn't have asked for a better hotel. On one side, you have the beach access within a 2min walk and, on the other side, 5th ave is less than 2mins walk. The rooftop terrace has beautiful views and a proper vibe since you have people from outside the hotel that come to party. The dining options were top notch! We found ourselves dining at the restaurants of the hotel more than on the strip because of how good it was. I highly recommend getting the all-inclusive meals drinks, well worth your buck. Overall, great experience.
Ahmed El Mamoon
於 2024 年 11 月住了 6 晚
10/10 優異
Ellen (Kiedrich)
2024年11月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr schönes Hotel, Essen sehr gut. Ich habe mich sehr wohl gefühlt. Leider etwas laut aber dadür ist man im Zentrum.
Ellen
於 2024 年 11 月住了 10 晚
10/10 優異
RUTH OMOLAYO
2024年11月20日
RUTH OMOLAYO
於 2024 年 10 月住了 5 晚
10/10 優異
Hanan (Woodland Hills)
2024年11月19日
Hanan
於 2024 年 10 月住了 6 晚
10/10 優異
Jovanna
家人同遊
2024年11月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This boutique hotel is well kept and beautiful. The staff is kind and they don't really bother you for much which is something we really liked.