The last 5 reviews before this one are two 2s, two 4s and a 6.
We arrived at 2:30. Brusquely told "Check in is at 4:00." Fair enough, that is the promise, but most front desks would check to see if the room was ready, and if so, let you in.
At 4:00 we returned. Did we fill out the online form? No, we hadn't seen an online form. Can you send it to me? No, Hotels.com has to send it to you. Maybe 10 minutes later, Hotels.com's email arrives with form attached. I fill it out and submit it. "It's the wrong form." It's the only form you sent. "You must be doing something wrong. Give me your phone." Five minutes of staff tapping at my phone, no progress. Get help from more knowledgeable associate who had been napping in the background. Long story short, at 4:40 more knowledgeable associate finally gets the correct form sent. I fill it out, and at 4:45 we are permitted to check in.
We get to our room, surprised that bed was up a treacherous spiral stair. OK, should have seen that in the photo, but still undesirable.
Housekeeping? Text this number with any requests. Just one fresh bath towel, day 3? "We don't provide that. You can wash them yourselves in-room." (There is no machine). Go to the laundry on your floor; use Tide Pods from room." (No Tide Pods in room; laundry was disgustingly filthy).
Sofa-bed was so broken down that there was no comfortable place on it to sit. (See photo). Also no
comfortable chair.
