6/10 一般
Abigail Elise
2024年11月12日
讚好：職員與服務
不滿：整潔度和住宿狀況
I picked Travelodge because it generally has a good reputation. But when I got to my room the first night, it was a disaster. I got in late, after 11pm and was exhausted so I didn’t request a room change until the next morning. But when I got to my room, it was disgusting. There were dead bugs on the floor all over, the TV didn’t work, there was something in the shower drain that I didn’t even want to know what it was. There was what looked like cigarette ash spread all over the place and the floor was so sticky I never even took my shoes off. It looked like the only thing that was clean was the bed. The very next morning I went down to the office and asked the front desk person if someone could clean the room and they said yes. When I got back later that day, my key card wasn’t working. Eventually they got me in my room and I found that my room had not been cleaned. When they sent the manager over to give me a new key card, I told him how gross the room was and asked if he had a clean room I could transfer to. The manager was very kind and got me a transfer to a much cleaner room. But unfortunately, we still had an issue with my key card. Even the managers master key wasn’t working and they had to reprogram it. That was not their fault and they were very nice about it. I appreciate them being kind and letting me transfer rooms, but that first room gave me a bad first impression
Abigail Elise
於 2024 年 11 月住了 3 晚