In the first days it was extremely cold in the hotel.
The staff was friendly and made an effort to solve all the problems, including the cold in the room (due to the crisis, it was forbidden in Italy to turn on the heat). The hotel was full of guests and, on the first nights, they gave us extra blankets. After three days, the problem was solved by changing the room.
I had an emergency and needed to work on the computer one night. They provide me with one computer and Internet access.
Outside of the hours when guests were allowed access, they allowed us to sit in the dining room and served us hot tea.
The rooms were very clean and the cleaning staff very attentive.