The aircon to our room was leaking building up a puddle on the floor someone could have slipped on it during the night if they didnt see it
Dylan
於 2024 年 9 月住了 1 晚
10/10 優異
Holly
2024年9月2日
讚好:整潔度、職員與服務和住宿狀況
Holly
於 2024 年 8 月住了 1 晚
6/10 一般
Monica
伴侶同遊
2024年7月20日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Condition of room was below standard. Worn out toilet and spa not appearing clean. Curtains had bad stains and chair was not cleaned, very dusty. We were charged 20 dollars for parking and exit gate was not working apparently not for a month now. We stayed in this hotel 5 years ago in a different room which was a lot better at that time hence the choice to stay here again. Not sure if we will come back now. Staff were friendly.
Monica
於 2024 年 7 月住了 1 晚
10/10 優異
Jamie
2024年7月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great spot. Great service. Be back another day for sure.
Jamie
於 2024 年 7 月住了 1 晚
10/10 優異
Michelle
2024年5月31日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Michelle
於 2024 年 5 月住了 2 晚
2/10 很差
Kristian
2024年5月30日
不滿:整潔度、職員與服務和住宿狀況
To start all taps were loose or broken ,the whole place smelt funny like a musty sort of smell and the spa wasn’t even clean
Kristian
於 2024 年 5 月住了 1 晚
6/10 一般
Quade
2024年5月25日
不滿:整潔度和住宿狀況
Room card had to update multiple times 6 at least
times.
Spa , bed and furniture were all stained, holed and dirty.
2 stars I guess
Quade
於 2024 年 5 月住了 1 晚
6/10 一般
Paul
多人同遊
2024年5月25日
讚好:職員與服務
不滿:整潔度
I think that the Housekeeping department need to up their standards as there were dirty coffee mugs and glasses from the previous guests in the cupboard. Air-conditioning was leaking dripping water onto the carpet we put towels on the floor so that it would some how soak up the water but the carpet was wet in the end
Paul
於 2024 年 5 月住了 2 晚
2/10 很差
Robert
伴侶同遊
2024年5月16日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Arrived at 1245 and I was met by a rather rude big kiwi guy at reception. I was informed my room wasn't ready and when I asked when might it be I was told if I wanted an early check in (all of an hour) I'd have to pay an additional $60 to which I laughed.
He said he'd call me as soon as it was ready which he never did at 1415 I returned and told it was now ready I should have charged him $60 for it being ready after my check in time.
The room itself was average, the light above the basin didn’t work so you had to rely on poor lighting from the room and the basin was badly cracked BUT the worst part was when my partner picked up someone elses underwear thinking they were mine....gross!
So much for housekeeping!
I eventually spoke to whom I presume was the manager who to her credit cringed when I told her what we'd found and had accounted at check in.
The $60 fee she said is only for those wanting like a 1000 or 1100 check in not an hour before which said alot about the guy's attitude at check in in the first place.
She kindly refunded 1 nights rate and our parking $20 per night which we appreciated but they need to get rid of their current staff if they want better reviews and believe in customer service.
We then went downstairs with the intention of having a drink and a feed to be met with every table being reserved for a party unless we wanted to sit outside near the kerb and traffic.
We left and went elsewhere overall a horrible experience and we'll never return.
Robert
於 2024 年 5 月住了 2 晚
4/10 欠佳
Francesco
2024年5月9日
讚好:職員與服務
不滿:住宿狀況
Definitely needs room revamps.
Francesco
於 2024 年 5 月住了 2 晚
6/10 一般
Greg
商務旅客
2024年5月3日
The place is quite run down and dirty in places. Although it’s budget accomodation it could use improvement
Greg
於 2024 年 4 月住了 3 晚
8/10 不錯
Katherine
多人同遊
2024年4月21日
讚好:整潔度和設施服務
The room was a good size, the spa was awesome, damage on a wall in the toilet needs to be repaired, there was no sugar sachets with the tea & coffee. I rang the reception about 6.15pm with no answer. I rang for about 5 minutes on both numbers from phone in room then from my mobile but no answer. I just needed to know how to set the tv.
Katherine
於 2024 年 4 月住了 1 晚
4/10 欠佳
Michael
伴侶同遊
2024年4月8日
不滿:整潔度、設施服務和住宿狀況
Hair by spa, toilet concrete had broken and actually moved when sitting, AC was terrible, stain on bed linen
Michael
於 2024 年 4 月住了 1 晚
4/10 欠佳
Jiaowen
2024年3月16日
讚好:職員與服務
不滿:住宿狀況
Jiaowen
於 2024 年 3 月住了 1 晚
6/10 一般
Richard
2024年3月15日
讚好:職員與服務
不滿:住宿狀況
Comfortable enough
Needs a Reno
Richard
於 2024 年 3 月住了 4 晚
10/10 優異
Krystal
多人同遊
2024年2月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff are friendly.
Krystal
於 2024 年 2 月住了 1 晚
6/10 一般
Tony
商務旅客
2023年12月20日
讚好:整潔度
Tony
8/10 不錯
Chad
伴侶同遊
2023年12月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Chad
於 2023 年 12 月住了 1 晚
8/10 不錯
Malcolm
家人同遊
2023年11月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were professional and very helpful including organising a taxi when required
Malcolm
於 2023 年 11 月住了 2 晚
4/10 欠佳
Kim
伴侶同遊
2023年11月12日
讚好:職員與服務
不滿:整潔度和住宿狀況
Very comfortable beds , friendly staff
Just needs to be undated, toilet door had bunch hole in it,
Kim
於 2023 年 11 月住了 1 晚
8/10 不錯
Stuart
2023年10月22日
Stuart
於 2023 年 10 月住了 1 晚
2/10 很差
HAYLEY
家人同遊
2023年10月17日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Not what I was expecting for the price. Staff stayed on personal mobile call when I waited at check in desk. I was handed a well used small yellow paper envelope with the key card. The room was dirty with sanitary product wrappers on the floor. The room was filled with scuff marks, cracks on walls. The shower head was dribbling n spurting in all directions which suggested it needed replacing or a good clean. No bathroom or toilet bin only one open bin in main area. Sheets were stained in various places. Shower curtains were used to seperate the bathroom from sleeping area. Not ideal when you’ve booked a two bed room n not sharing with a partner/spouse. Check out no one at reception and didn’t answer my 3 phone calls. Just overall a very unpleasant and underwhelming stay.
HAYLEY
於 2023 年 10 月住了 1 晚
10/10 優異
Hiki
2023年10月12日
讚好:整潔度、職員與服務和住宿狀況
Everything
Hiki
於 2023 年 9 月住了 1 晚
6/10 一般
Steven
2023年10月11日
讚好:整潔度、職員與服務和設施服務
Staff were friendly and helpful.
Rooms are very dated and in desperate need of an upgrade, size of the room was good though.