Pellaro Family Hotel

"Clean and quiet"

"Excellent in all regards"

"Beautiful restaurant but the rinks could use updating The view to Etna was fabulous and the breakfast was extremely limited by Our standards but lots of sweets in keeping with the European way "

"I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place."

"The hotel is good value. Close to transport and city highlights and eateries. Rooms were larger than average and in good condition. The breakfast was great."

"The gem of this hotel is the rooftop restaurant. We had no idea it was there, but upon arriving learned of it. The staff is wonderful and the views, especially at sunset, were spectacular. Stay here just for that - or come over from your hotel for the restaurant. Terrific location and helpful staff. The room is a bit dated, but definitely adequate. "

"It is very noisy at night ( Friday ).The bar next door plays loud music with people drinking in the street until 2am.!!!! Finally they go home at about 3am. It is such a shame because everything else is so good. I can not recommend it for this reason."