First, we were given a room, and when we opened the door, there were two men already in the room. After telling the front desk that our room was already occupied, they offered us a room type that was not what we booked! Also, the pool and spa were not open and that was not indicated when we booked the hotel. Lastly, there was no remote to the tv in our room. I had to call down for the fourth time during our stay to get a remote! Worst experience that I have ever had at a hotel!