Check in was hard. No one was at the desk, so they gave you instructions over the phone to get your key from an open box behind the desk (not very secure) and took me a min to find it. Also, someone came to my room at 8 PM to "turn on the fireplace" (I did not have a fireplace). When I called to report it, the receptionist said, "oh yeah, the heat is off, and they are going around fixing it". A little warning would have been nice. I am a single woman and a stranger at 8 at night wanting to get in my room made me think he was going to take advantage of me. I was scared. So, cool shower, strange men, no communication and poor check-in process left a bad taste in my mouth. Room was very nice though and you can't beat the location.