At first glance, the hotel seemed acceptable. We weren't looking for anything fancy—just a clean place to spend the night before our flight from Orlando International Airport. During check-in, we were surprised to encounter an unexpected $15 parking fee, despite the website clearly stating 'free self-parking.'
Around 6:30 PM, we dropped off our luggage and headed out for dinner. When we returned to the hotel, we were appalled by the cleanliness. The walls had black mold, and the elevators were in terrible condition. Our room looked to be on the lower end of clean, but it wasn't until we pulled back the covers that we found bloodstains on the sheets, stains on the bedspread, and what appeared to be bodily fluids on the pictures by the bed.
My husband contacted the front desk, and they informed us that the manager would reach out the next day regarding a refund, as we certainly could not stay in those conditions. We packed our bags and left to find another hotel at 9:30 PM. We made our reservation through Expedia, who was very helpful and even contacted the hotel on our behalf for a refund. Unfortunately, they couldn't refund the $15 parking fee since it was paid directly to the hotel. I was told to call the manager, Paul, to request a refund for that fee.
When I called, he explained that they couldn't refund the parking fee, citing a new city ordinance, leaving us out the $15. He also mentioned that I was lucky he approved the refund for our room since it was marked as non-