We stayed at this hotel at a pretty bad time. The attack on Bourbon St had just happed 2 days prior. There were so many cops, military people and blocked roads so it made getting to the hotel difficult but understandable. I had called the hotel to see if they coudl help direct me to the hotel with the road closers, they couldn't because they didn't know which roads were closed but it is possible to get to them, understandable. We finally get to the hotel and valet tells us valet is closed due to the incident. Why didn't the person i spoke to tell me that when i was on the phone with her? Valet guy gave us the address of where we could park, he helped put our luggage onto the luggage cart and wheeled it to the check in counter for me due to me having a toddler and my partner went to self park. Check in lady (whom i spoke to over the phone) wasn't very welcoming, that's fine, i understandable. The timing of everything is horrible. We finally get into our room and it's old, outdated, paint chipping off the walls, bathroom looked like it was from a motel, towels were super thin & left fuzz on your body after you use it. There are no comforters, just thin sheets. I don't fault the hotel service for the lack of welcoming but more of how the room was. Location is prime but hotel itself, not worth it. There are plenty of other hotel options. I would not stay here again.