We had a blast in the indoor pool & the breakfast was spot on!! We will be back!
Thomas
於 2024 年 12 月住了 1 晚
6/10 一般
Maria
2024年12月20日
Maria
於 2024 年 11 月住了 2 晚
10/10 優異
William (Hopkinton)
2024年12月18日
讚好:整潔度、職員與服務和住宿狀況
Clean and easy to get to
William
於 2024 年 12 月住了 1 晚
10/10 優異
Lilianna
2024年12月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay for a night. The common areas looked clean and inviting although we were unable to use them for such a short stay. The young lady that helped us check in and out was so incredibly studious, kind, and helpful. We are traveling for 30 hrs on the road and it means a lot when the staff is very nice and attentive yet give you your privacy and help your needs. Would definitely stay again if in the area
Lilianna
於 2024 年 12 月住了 1 晚
6/10 一般
Ro
家人同遊
2024年12月4日
讚好:設施服務
It was ok. The coffee maching was out of order.
Ro
於 2024 年 11 月住了 1 晚
4/10 欠佳
Todd Kenelm (Rocklin)
伴侶同遊, 商務旅客
2024年11月22日
不滿:職員與服務、設施服務和住宿狀況
I've been traveling a lot for business this year and this is the worst place I've stayed. The hotel is fairly new, looks fine from the outside, the location is okay and the area is safe. But it is kind of sad, the place is quickly falling into disrepair. There are water leaks from the ceiling into the first floor hallway and fitness center that the property doesn't seem to be to bothered to fix. Pieces of the ceiling fell onto the fitness equipment that over the course of three days no one attempted to clean up. All the staff managed to do for the hallway leak above the ice machine was to put a wet floor sign out. There was never an attempt to mop it up. This caused a musty odor that was present in the hallway and our room. The coffee maker in the lobby never seemed to work and when the staff was asked or informed about it, they would just shrug. They once put out a bag of hot chocolate by the machine that sat there opened and partially spilled for an entire day. The breakfast options were very limited. I guess the usual clientel has low standards and accepts this. Most troubling was the level of malaise shown by they staff. I found the night clerk sleeping while sitting upright on the sofa. We needed to check out at 5:30am to catch an early morning flight and had to wake up the clerk to check out. She did not seem to be pleased. It's her job!
Todd Kenelm
於 2024 年 11 月住了 3 晚
4/10 欠佳
Diana
2024年11月19日
不滿:整潔度和住宿狀況
We spent five nights in this property. It was one of the loudest hotels we’ve ever stayed in with lots of hall noise and noise from other rooms. Although they had brewed coffee, they had a coffee machine that worked one out of five days that we were there. It was not functioning because it needed to be cleaned, and apparently nobody could clean it. There was not juice for breakfast because they were waiting on an order for three of the five days that we stayed there. Our room was never cleaned. In all fairness, we had our do not disturb sign up for one day and for a couple hours one morning. We got clean towels on the third day and our trash emptied on the third day. There was a hole in our sheets that was never addressed. The bathroom was not cleaned the entire time we were there. Our carpet was tacky and I would not walk barefoot on it. At this price point, we had higher expectations. We also relied on the reviews of this property to make a decision about where to stay. Those reviews seem a little inflated at this point. Some of these problems I can see occurring for a one or two nights stay, but for a five nights stay it was ridiculous. We also had a need to use the business center and print some materials. We picked a hotel that had business centers available so we would have access to this kind of equipment. None of the hotel staff knew how to use the printer and there were no directions and no visible way to print from our computer to their printer. Disappointing.
Diana
於 2024 年 11 月住了 5 晚
10/10 優異
Vivian
2024年11月17日
讚好:整潔度、職員與服務和住宿狀況
Vivian
於 2024 年 11 月住了 3 晚
10/10 優異
Mark
商務旅客
2024年10月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
very convenient and safe, breakfast is good as well
Mark
於 2024 年 10 月住了 2 晚
2/10 很差
Kiara
家人同遊
2024年10月20日
不滿:職員與服務、設施服務和住宿狀況
The floors in my room were filthy. My towels had hair on them and when I returned the towels back to the front desk I was told they didn’t have anymore clean towels until the next morning when housekeeping returned. I was offered pool towels!!!!!! Also be aware that hotel indicate they offer early check-in but I was told at 1PM when I got there I couldn’t, even though they had available rooms.
Kiara
於 2024 年 10 月住了 1 晚
2/10 很差
Amie
家人同遊
2024年10月13日
不滿:整潔度、職員與服務和設施服務
This was one of the worst stays in a hotel in 30 years! Got into the room (booked for 4) very late. Only one towel in the room. Asked for more the next morning at 8am and was told they didn’t have any and would have to wash our towels first. Asked then to clean the room 2 days in a row; never did. Had to go to front desk for toilet paper since they didn’t clean or stock. After complaining about asking for our room to be cleaned twice, not having adequate towels, no toilet paper and finding 2 dead roaches in our room, I was told they were busy yesterday. Finally the last of our 4 day stay, our room was clean. Still not a towel for each of us, and they only did one of the two beds!!! Who does that !? This place! One of the dead roaches was still there upon checkout. Wonder if they’ll ever find it!?!?
Amie
於 2024 年 10 月住了 4 晚
6/10 一般
Allison
商務旅客, 多人同遊
2024年10月8日
讚好:整潔度
Weird experience checking in. The property was locked, which I understand because it was a late night check-in, but nobody was answering the phone at the front desk. We could see in and that there was nobody near the front desk. We spotted someone sleeping on a couch in the lobby. After pounding one the window, the employee woke up and let us in. She was nice, but I’ve never seen someone sleeping while on the job like that.
Breakfast was fine and the room was clean. Their policy on fresh towels is odd. If you want new ones, you have to bring your dirty ones to the front desk to exchange them.
Allison
於 2024 年 10 月住了 2 晚
8/10 不錯
Carolyn
2024年9月27日
Carolyn
於 2024 年 8 月住了 2 晚
10/10 優異
Sterling
2024年9月27日
Sterling
於 2024 年 9 月住了 1 晚
4/10 欠佳
Leonard
家人同遊, 商務旅客
2024年9月26日
讚好:職員與服務
不滿:整潔度
All good except room carpeting very dirty...needs regular shampooing
Leonard
於 2024 年 9 月住了 1 晚
10/10 優異
Gerardus
伴侶同遊
2024年9月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great breakfast (excellent coffee), staff is friendly, helpful.
We were a bit puzzled were to leave our pooltowels so we took them to our room.
Gerardus
於 2024 年 9 月住了 2 晚
10/10 優異
Rachael
2024年9月21日
讚好:整潔度、職員與服務和住宿狀況
Rachael
於 2024 年 9 月住了 1 晚
10/10 優異
David
2024年9月20日
David
於 2024 年 9 月住了 1 晚
8/10 不錯
Kenneth
2024年9月16日
讚好:整潔度、職員與服務和住宿狀況
Kenneth
於 2024 年 9 月住了 4 晚
8/10 不錯
Kathy Jo
商務旅客
2024年9月11日
讚好:設施服務和住宿狀況
Will stay again
Kathy Jo
於 2024 年 9 月住了 1 晚
4/10 欠佳
Willy
商務旅客
2024年9月8日
讚好:整潔度和設施服務
不滿:職員與服務
Front desk attendant was rude and uninterested in solving issues.
Willy
於 2024 年 9 月住了 5 晚
6/10 一般
Carolyn
家人同遊
2024年9月7日
Overall the stay was good, however the first night we I countered a lizard in our room, we couldn’t get clean towels after the 2nd day and we extended our stay for five more days and our room was never cleaned although we requested to have it cleaned twice. The front desk was very helpful and professional. The location was great and very accessible