The property itself was fine. But the worst experience I have ever had with service. This is an unmanned property that requires check-in details in order to get into the building. I never received the details. Had to find a public pay phone to try and call customer service at 10pm at night.
Customer service couldn't find my booking, as well as a language barrier and background noise on both sides making it impossible to proceed. Had to sneak in behind other occupants to get to the check-in system to get into our room. This was a very stressful ordeal in a foreign city, late at night. Took 1.5 hours to finally get in the room, without help from staff
Jean-Pierre
於 2024 年 5 月住了 1 晚
8/10 不錯
???
2024年5月12日
???
於 2024 年 5 月住了 1 晚
10/10 優異
Paige
多人同遊
2024年4月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy checkin (request code and checkin instructions before arrival), clean, spacious and great location.
I never received the email for the early check in instructions. This made it inconvenient when it was time to check in. We had to look for a pay phone to contact customer service. Aside from that hiccup, the stay was great!
Marika
於 2023 年 10 月住了 1 晚
10/10 優異
Mika
2023年10月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
キッチンがあったので、使いやすかった。
Mika
於 2023 年 10 月住了 1 晚
10/10 優異
Frances
2023年9月15日
讚好:整潔度、職員與服務和住宿狀況
Very private, clean and modern. Easy and safe access to the property. Very close from the castle and a lot of dinning options walking distance.