真實評價
2/10 很差
Candy
2026 年 10 月 19 日
⭐️ THE WORST PLACE I HAVE EVER STAYED IN MY ENTIRE TRAVELING LIFE!
I would NEVER recommend this hotel to anyone. My experience was absolutely horrible, and the customer service at the front desk was beyond unacceptable.
I was charged JMD $5,000 for “incidentals” because the hotel claimed that I had damaged a small bathroom washcloth with my makeup. They initially wanted to charge me the full JMD $1500, but I refused to accept that unreasonable charge. They eventually took JMD $5,000 instead.
What made the situation even worse was the front desk employee’s attitude. His customer service was appalling! He was rude, dismissive, and wouldn’t even allow me to speak or explain myself. There was absolutely no professionalism, courtesy, or respect shown to me as a paying guest.
Charging a guest JMD $5,000 over a small washcloth is ridiculous, especially when the situation could have been handled in a much more reasonable and professional manner. I was left questioning how this charge was determined and whether it was even justified.
I left feeling disrespected, frustrated, and completely dissatisfied with my experience. Hospitality is about more than providing a room; it is about how you treat your guests, especially when a problem arises. This hotel failed miserably in that regard.
I genuinely hope management reviews how these situations are handled and addresses the unacceptable customer service at the front desk.
Save your money and think twice before booking this hotel.
於 2026 年 10 月住了 1 晚
























