Money-grabbing Hyatt is not a flexible hotel. Due to a child's illness, I had to cut short my 4-day trip to just one night. Unfortunately, I booked via Expedia and chose a non-refundable rate, which I will never do again. Expedia called the hotel to get approval for a lesser amount, and because there was no manager on duty, I was denied and ended up paying over $800 for one night. (The Hyatt rep simply had to say, "Yes.") I clearly would have paid a penalty or for two nights and did not blame Expedia who made the effort to call the hotel. (I was standing right there when they called.) Basically, the hotel is going to charge Expedia, so they have to charge me. I get it, but of course I believe a company representative should be empowered to read the situation, I am not likely to choose Hyatt again, and I'll likely not use Expedia's "cheap" rates again, either.