I was expecting a 4 star hotel, but i fail to see how this is even a 3 star let alone 4 star
Andrew
於 2025 年 1 月住了 1 晚
8/10 不錯
Peter
2024年12月18日
讚好:整潔度、職員與服務和住宿狀況
Nice and clean
Friendly staff
bathroom a bit tired
Peter
於 2024 年 12 月住了 1 晚
10/10 優異
Mr Stuart
伴侶同遊
2024年12月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely stay. Staff great and very friendly. Easy check in. Room lovely
Mr Stuart
於 2024 年 12 月住了 1 晚
10/10 優異
Andrew
2024年11月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Andrew
於 2024 年 11 月住了 1 晚
10/10 優異
Rob
商務旅客
2024年11月6日
Happy with my stay
Rob
10/10 優異
Rob
2024年11月6日
Happy with my stay
Rob
10/10 優異
Rob
2024年11月6日
讚好:設施服務
Happy with my stay
Rob
2/10 很差
Rob
2024年11月1日
不滿:設施服務
Disappointed that after staying at the hotel so often for so many years they have refused to allow me to update a booking which was made in error. Especially after they said they would. Won’t be using again.
Rob
於 2024 年 10 月住了 1 晚
10/10 優異
STUART
家人同遊
2024年10月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel
STUART
於 2024 年 10 月住了 1 晚
10/10 優異
Nusaybah
2024年10月23日
讚好:整潔度、職員與服務和住宿狀況
Nusaybah
於 2024 年 10 月住了 2 晚
8/10 不錯
Hugh
商務旅客
2024年10月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hugh
於 2024 年 10 月住了 2 晚
4/10 欠佳
真實旅客
家人同遊
2024年10月21日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Like staying at a cheap noisy holiday camp
Awful stay. If you are not part of the wedding dont bother. You cant escape the loud music, children running round and dogs barking. All in the same bar and eating area as the guests. Bed room also unclean, carpets ripped and wallpaper peeling off. Cant sleep either with constant doors banging as rooms all in a small row. Nothing the same as the photos shown on the advert!
真實旅客
於 2024 年 10 月住了 1 晚
8/10 不錯
Sarah
2024年10月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sarah
於 2024 年 10 月住了 2 晚
8/10 不錯
Helen
2024年10月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice break away.
Room was clean and comfortable, could have done with a towel heater in the bathroom so we had somewhere to put our wet swim wear. Staff very friendly, the meal in the evening was nice and filling. Would look at coming here again.
Helen
於 2024 年 9 月住了 1 晚
10/10 優異
John
2024年10月18日
讚好:整潔度、職員與服務和住宿狀況
John
於 2024 年 10 月住了 1 晚
2/10 很差
Claire
商務旅客
2024年10月18日
讚好:整潔度、職員與服務和住宿狀況
不滿:客房舒適度
NEVER AGAIN - SLAMMING DOORS
A few years ago I decided never to stay here again because it's such a big hotel, used by large groups for events. I've had several poor nights sleep here. Last week I thought I'd try again but same experience- a terrible night's sleep - I arrived late and went to my room and went to bed at about 11 pm, but I was woken up FIVE times by groups of people walking past the door, talking loudly on their way to bed and letting their room doors slam when they went in. It's absolutely the worst hotel I stay in for this. Probably fine for heavy drinkers or late-to-beds.
Claire
於 2024 年 10 月住了 1 晚
10/10 優異
Cameron
2024年10月18日
Cameron
於 2024 年 8 月住了 1 晚
8/10 不錯
Alan
多人同遊
2024年10月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay in a nice area
Beds were comfy, food was excellent, swimming pool was good. Relaxing overnight stay
Alan
於 2024 年 10 月住了 1 晚
2/10 很差
Sam
2024年10月16日
不滿:整潔度、職員與服務和住宿狀況
Not good
Sam
於 2024 年 10 月住了 2 晚
10/10 優異
Adrian
家人同遊
2024年10月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable & friendly staff
We had a family room for 3 of us & it was comfortable & roomy.
The staff were friendly & helpful.
Adrian
於 2024 年 10 月住了 1 晚
8/10 不錯
Hannah
2024年10月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Had a lovely stay rooms were big and clean, the hotel staff were all lovely, facilities were good. Only problem was the restaurant, we went half board and the food was sooo slow, the mains took over an hour to come out and on the second night our burger was cremated and dry and the and chips were bland. The pork belly and ox cheek on the first night were worth the wait though. So a mixed review, we would visit again but just get a takeaway delivered to the hotel probably.
Hannah
於 2024 年 10 月住了 2 晚
4/10 欠佳
michael
商務旅客
2024年10月11日
讚好:整潔度和職員與服務
不滿:住宿狀況
Very dated rooms
Very tired rooms not like the pictures.
Worn carpet very dated fixtures
Bathroom old and had black mould in the shower
michael
於 2024 年 10 月住了 1 晚
10/10 優異
Edi
商務旅客
2024年10月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Edi
於 2024 年 10 月住了 1 晚
10/10 優異
Tracy
2024年10月7日
Tracy
於 2024 年 10 月住了 1 晚
4/10 欠佳
真實旅客
家人同遊
2024年10月6日
讚好:整潔度、職員與服務和住宿狀況
Overall good service; uncertain of a return
Room was clean; check-in swift however there were two wedding receptions that eve. Prior warning was given and I was asked that if it was too noisy, to come to reception and they would see what they could do about moving me to another room although the hotel was fairly booked for obvious reasons.
The main frustration was the fire alarm which was set off at c.22.30 (at which time I was asleep with my child) because a guest had been permitted to set off either a firework or a large candle topper sparkler either in or near the building. The team attended to the incident quickly but it was disappointing that this had happened in the first place. Roughly an hour later, a short sound of fire alarm triggered again and again, waking everyone in the hotel. When asked the reception staff int he morning, they explained no compensation could be given as this was a safety precaution for guests (ok - but not the circumstances giving rise to that) but the second alarm was apparently “routine”
Which I do not agree with. I stay at the hotel perhaps 5-6 times a year and whilst I appreciate certain circumstances are beyond control of staff, I would have expected a closer eye be maintained on guests to preserve safety and ensure fireworks etc aren’t lit in/near to the building. I will be re-considering whether I stay here again as I cannot imagine this occurring at nearby and well-known prestigious brand hotels.