2/10 糟糕
prasanna
与家人出行
2025年01月4日
不满意:清洁度、服务设施、住宿条件和设施
I would like to bring to your attention that the heating system and hot water were not working till the following mid-day. The entire travel plan got messed up as I was not able to take a bath in the absence of hot water in the freezing cold. I also shared multiple emails, evidence and phone calls with property management till 2 AM on 30th December. The issues do occur but I expect better service from the management to resolve and compensate the issue when they charge hefty fee.
prasanna
2024 年 12 月入住 2 晚