Avoid this hotel at all costs—terrible experience from start to finish.
This was hands down the worst hotel stay I’ve ever had. Upon arrival, I was given a room on the main floor with paper-thin walls. I could hear every check-in conversation and every complaint made at the front desk. When I asked to be moved, the night staff claimed the hotel was sold out and offered me earplugs as a solution.
The next morning, I spoke with a different front desk agent who assured me they would move me to a room upstairs. I left my bags with them for the day, expecting a resolution. When I returned that evening, I encountered the same staff member from the night before, who informed me that not only was I not moved but I had also been checked out entirely.
To make matters worse, they were using my room to store luggage for a large, noisy group that was crowded into the tiny lobby. After some confusion, the staff realized there was an available room upstairs after all, and I was moved. They offered to waive the $15-per-night facility fee (on top of the $400 per night I was paying) as compensation, which felt like a slap in the face.
The nightmare didn’t end there. My new room was plagued by loud, repetitive banging all night, which sounded like pipes hitting against each other. Needless to say, I got no sleep.
To top it off, I never received an emailed receipt upon checkout, and the hotel’s photos online are heavily edited—the rooms look nothing like the