To make the long story short. Hotel was overbooked and the rooms I booked wasn’t available. Dominican guy at the front desk made everything better and upgraded us to 2 connecting rooms everything great so far, not much to do in the hotel just a small little counter in the lobby with grab and go snacks, but whatever I wasn’t planning to stay in anyways. First day we only got one of the rooms serviced by housekeeping, okay fine I didn’t care but the issue was that now both rooms had no body wash, I requested this multiple times during my day and only got it on the last night, we showered with shampoo every day. Back to the second day both rooms were serviced (still no body wash) but the connecting doors were locked and the safety lock of the main door was placed in one of the rooms (meaning my mother in law’s room was inaccessible) we requested the doors to be open multiple times through the day nobody came until we came back from dinner at night and a security guy was sent upstairs he was there with us up until 3 am trying to open the doors because nobody knew which key it was. Poor guy he was calling people and nobody would tell him about the key. He ended up getting a wire making it into a hook and trying to take off the security lock from the front door( we were supposed to check out that morning) and we couldn’t even pack the night before. The night security guy made sure we had a late check out at no extra charge, I’m glad he was there and made the best out of a situation