General comments:-
Room is clean, great housekeeping.
Front desk staff very friendly and helpful.
As a four stars, it lacked some basics, i.e., slippers, shower cap, etc.
walls are not soundproof at all.
Breakfast was ok, you order from menu, lots of inconsistencies!
One day you can have your coffee topped up the next day you couldn’t.
Not enough tables with people walking away and they had one staff taking orders, clearing tables, services, etc! Consider tables reconfiguration and maybe have another staff at peak time and allow guests to self serve coffee/tea.
On our last day we had wanted to grab breakfast then do last minute shopping, instead we waited for over an hour for our breakfasts. Manager joined to help out but got flustered! We can hear the mgr and serving staff angry words!
Location is good but lots of construction work in the area though- April 2025.
The carpet was dirty and stained on our floor, 15th floor.
Water/ice machine, didn’t work on our floor, tried a few other floors too- water was cloudy so gave up.