We spent a lot of money to stay at this hotel for a wedding, as this was one of the listed hotels. They do not provide any free water, I had to convince the man at the front desk to give me some water the first night, he said there should’ve been some in our room but there wasn’t. So, he went back and got me three bottles from the closet. The next night we asked a different man at the front desk and he was very rude and said we could purchase water if we needed it from their store. We told him we were told water was provided and he rolled his eyes and very angrily just told us to grab whatever we wanted from the store.
You cannot get a late check out either, I called down to ask as our wedding had a brunch until 12. After being hung up on and calling back we were told check out is at 11 or you pay $65 to stay longer.
Even though this was the location of the wedding party’s room no one seemed to know anything about it. The shuttle to the venue was from here yet they weren’t allowed to pick up out front and there was no direction from the staff where to meet the shuttle, very confusing for guests.
On our way to check out two women working the front desk were talking about the way they had gotten in a different verbal altercation with a male guest.
All in all disappointing stay, especially for the price. Ready to go back to the west, so much for southern hospitality.