We stopped at this hotel during our road trip from Nebraska to Tampa Fl. We had made our reservation in advance, but unfortunately, our experience was extremely disappointing.
First, the front desk service was terrible. They attempted to charge the security deposit for one of our rooms approximately three times, but the money was not returned. We tried to speak with the front desk receptionist to get an explanation and resolve the issue, but she had a very unpleasant attitude and was unwilling to help. She barely provided any clear explanation.
On top of that, since we had booked two rooms, we were eventually forced to pay the deposit for the second room in cash because, according to the hotel, only one of the three transactions had been approved and the others had been declined. We were exhausted after driving for approximately 15 hours and simply did not want to get into an argument, so we paid again.
Unfortunately, the condition of both rooms was just as disappointing. They were extremely dirty, the bed sheets had a horrible smell, and the bathrooms had used bar soap left behind. The overall cleanliness was unacceptable.
We understand that this is not a luxury resort, and we were certainly not expecting luxury accommodations. However, that is no excuse for providing rooms in such poor and unhygienic condition.
Between the terrible customer service, the confusion and problems with the security deposits, and the unacceptable cleanliness of both rooms!!