Hotel charged for second person inspite of i booked room for 2 adults. Its ridiculous. Staff urgues very rudely
UDAY
於 2024 年 9 月住了 4 晚
2/10 很差
Peter
2024年8月19日
不滿:整潔度和職員與服務
Overall a terrible experience. The property is mediocre, the service bad and there are lots of hidden fees.
- bathroom was dirty when I arrived
- the "king" bed was two small beds put together
- they a very stingy with drinking water. Only two small bottles per day and they charge if you ask for more
- staff failed to follow through on services they agreed to
- they charge $40 if you want to bring a guest to the room
You'll be happier at one of the many other hotels in Westlands
Peter
於 2024 年 8 月住了 2 晚
8/10 不錯
Catarina
2024年7月20日
Catarina
於 2024 年 7 月住了 1 晚
10/10 優異
Christopher (Thornhill)
2024年7月16日
Christopher
於 2024 年 7 月住了 5 晚
2/10 很差
ABDILKADIR
商務旅客
2024年7月15日
不滿:整潔度和職員與服務
terrible experience been there for 3 nights stay no house keeping and no air conditioning
ABDILKADIR
於 2024 年 7 月住了 3 晚
6/10 一般
真實旅客
2024年7月13日
Great staff and great food
Good location, safe and great staff, but the hotel is in need of updating. The food was excellent. The water to shower also was not hot. It was lukewarm. I complained and waited 2 hours on the first day for it to be resolved only to be finally told that’s the hottest it gets. Disappointed
真實旅客
於 2024 年 7 月住了 5 晚
8/10 不錯
Emmanuel
2024年7月7日
讚好:整潔度和職員與服務
It was a nice hotel presentation wise just had issues with things not working and took a while to get sorted out
Emmanuel
於 2024 年 7 月住了 1 晚
8/10 不錯
Paulette
2024年6月20日
讚好:整潔度、設施服務和住宿狀況
The property was good, everyone who-worked there was nice, helpful and Courteous, the complementary breakfast buffet was very good, the other restaurants in the building were excellent. I didn’t like my first room so they quickly move me to an upgraded room…no extra payment. I will definitely go there again.
Paulette
於 2024 年 6 月住了 12 晚
8/10 不錯
真實旅客
2024年6月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2024 年 6 月住了 2 晚
8/10 不錯
Anil (McKinney)
2024年6月4日
Anil
於 2024 年 6 月住了 2 晚
8/10 不錯
Hamza
2024年6月2日
Hamza
於 2024 年 5 月住了 2 晚
10/10 優異
Abdelrahman
2024年5月19日
Abdelrahman
於 2024 年 5 月住了 5 晚
4/10 欠佳
Misheck
商務旅客
2024年5月1日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Terrible stay at Golden Tulip Westlands Nairobi
It was the forgetable hotel stay i can imagine. They overcharged me by one night and have syoll not refunded me. Seems to have been calculated because they were very aware that i had already paid for one night and insisted that they will take payment on check out. On checked someanager insisted on checking me out and included the night i had already paid for. Called them from airport when i realised the debit on my card but still procrastinating on refunding me 3 days later. I would urge everyone to keep clear of this hotel
Misheck
於 2024 年 4 月住了 2 晚
8/10 不錯
Nagib
2024年4月26日
Amazing room, amazing breakfast
Superbe large spacious room with everything one needs. Pressure of water in bathroom was amazing. Room were cleaned properly. Breakfast was a 5 stars. Lots of choices. But mattress was old and uncomfortable, could not sleep properly, has to be changed. Room 814 to avoid.
Nagib
於 2024 年 4 月住了 3 晚
10/10 優異
Alexandre (Saint-Germain En laye)
商務旅客
2024年4月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a pleasant stay at the Golden Tulip Hotel in Nairobi. The staff were welcoming and attentive, ensuring a smooth check-in and comfortable experience throughout my visit. The room was clean, well-maintained, and offered all the necessary amenities. I particularly enjoyed the breakfast, which had a good selection of both local and international options. The rooftop pool was a great place to relax and take in some views of the city. I would recommend this hotel for anyone looking for a reliable and convenient stay in Nairobi.
Alexandre
於 2024 年 4 月住了 6 晚
10/10 優異
Jean-Pierre
2024年4月16日
讚好:住宿狀況和客房舒適度
Fine! Good location. Employes are nice. Good food.
Jean-Pierre
於 2024 年 4 月住了 3 晚
10/10 優異
Webjorn
2024年3月30日
Webjorn
於 2024 年 3 月住了 1 晚
6/10 一般
Pravin
家人同遊
2024年3月15日
讚好:職員與服務
Hotel was okay but in business area
Breakfast was nice
And rooms were clean but the bathrooms needed to be deep cleaned
The only issue I had was the receptionist called Junior who was very rude
I had already paid for late check out earlier in the day but when I went to reception to confirm the timings she wanted to charge me for a whole day even after paying
Apart from that the staff at breakfast were amazing
Pravin
於 2024 年 3 月住了 6 晚
8/10 不錯
Parashu
2024年3月10日
讚好:職員與服務
Parashu
於 2024 年 3 月住了 6 晚
8/10 不錯
Chinedu
商務旅客
2024年3月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Just ok
Just there. Price is a bit high considering the quality
Chinedu
於 2024 年 2 月住了 4 晚
8/10 不錯
Guenther
商務旅客
2024年2月27日
讚好:整潔度、住宿狀況和客房舒適度
Nettes Hotel in Nairobi
Das Hotel ist schon ein paar Jahre alt und koennte an einigen Stellen etwas Renovierung benoetigen. Z.B. Fugen iim Bad, Vor dem Zimmer ist der Estrich beschaedigt und der Teppich liegt nur auf. Das Personal ist freundlich. Allerdings wurde der bestellte WakeUpCall nicht ausgefuehrt und auch das bestellte Fruehstueck vor 6.30 Uhr war nicht hergerichtet. Nach zwei Wochen Aufenthalt koennte ein late checkout auf Hotelkosten drin sein, war es aber leider nicht. Das Hotel hat den Slogan 'Our new clean is green' Es sollten die Handtuecher nur getauscht werden wenn diese nicht zurueck am Hacken haengen. Diese wurden aber jeden Tag getauscht. Ansonsten sind alle Speisen und Getraenke sehr gut. Das Haus ist auch sehr hellhoerig. Ich hatte in der Nacht immer irgendwelche Musik gehoert.