The staff were wonderful, at all times they were happy and helped us with every request we made. One of our party dislocated his shoulder in a snowboarding accident, and they went far and above to make sure he felt comfortable.
The breakfast is easily the best I have had included at any hotel. Every day was a different selection of warm bread/croissants, some fruit, yoghurt and a breakfast meal.
Their amenities are perfect for the price, the ski room is large and heated so that all your gear can get dry before the next day. The onsen has both a male and female section and all the times I went, the temperature was just right.
If I come back to Hakuba, staying here is an easy choice.