Last minute trip and I was pleased that we got a room. Everything was great!
Julie
於 2024 年 12 月住了 1 晚
2/10 很差
Tracey
家人同遊
2024年12月15日
不滿:整潔度和職員與服務
We booked through Expedia. When I called to change our reservation the hotel looked us up and said we would have to go through Expedia. We decided to keep our reservation “as is” after seeing the penalties. When we arrived, the hotel couldn’t find our reservation. I shared with them I had called 2 days prior and the staff had looked us up in there system and confirmed us over the phone. The front desk staff was unhelpful and rude and didn’t even speak to us as they continued typing in their computer. They told us another time they couldn’t find our reservation, so we searched through emails and provided our confirmation information. After searching in their computer for a few more minutes they found us and told us we were there on the wrong dates (we were not and showed them our confirmation email to prove it). Without discussion, they started calling their “sister property” to see if they had any space. We said we did not want to go to another location (we’d spent 12 hours traveling and wanted to go to bed and also the sister property was a lower quality property) so they put us in a room which was not what we booked or paid for (downgraded us). The room smelled like mold and the smell was coming from the AC/Heater unit. There was also black mold covering the bottom of the bath mat. After suffering through the first night on one of the worst beds we had slept on, we actually went to a store and bought a foam mattress topper. Never using Expedia or Best Western again.
Tracey
於 2024 年 12 月住了 2 晚
8/10 不錯
Bradley (Beaumont)
2024年12月9日
Bradley
於 2024 年 11 月住了 1 晚
10/10 優異
Diane
2024年12月7日
讚好:整潔度
Diane
於 2024 年 11 月住了 2 晚
10/10 優異
Alejandro
家人同遊, 親子同遊
2024年12月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing
Alejandro
於 2024 年 12 月住了 1 晚
10/10 優異
Sharon
伴侶同遊, 寵物同遊
2024年12月1日
讚好:職員與服務和住宿狀況
Quick and easy check in. Convenient location, pet friendly, and decent breakfast. It’s the only place we stay when visiting Lufkin.
Sharon
於 2024 年 11 月住了 2 晚
10/10 優異
carolyn
2024年11月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved our stay. Nice breakfast
carolyn
於 2024 年 11 月住了 1 晚
10/10 優異
Devanie
親子同遊
2024年11月27日
讚好:整潔度、職員與服務和住宿狀況
Great little hotel! They are currently doing renovations, but it didn’t bother us.
Devanie
於 2024 年 11 月住了 3 晚
10/10 優異
Nicholas
2024年11月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good place to stay
Nicholas
於 2024 年 11 月住了 1 晚
10/10 優異
Wendell
2024年11月16日
Wendell
於 2024 年 10 月住了 1 晚
10/10 優異
michael
2024年11月15日
讚好:整潔度、職員與服務和住宿狀況
michael
於 2024 年 11 月住了 1 晚
10/10 優異
Jonathon
2024年11月9日
讚好:整潔度、職員與服務和住宿狀況
Nice place
Jonathon
於 2024 年 11 月住了 1 晚
8/10 不錯
Carrie
2024年10月22日
讚好:整潔度和職員與服務
Carrie
於 2024 年 9 月住了 2 晚
8/10 不錯
Johny Jane
2024年10月5日
讚好:整潔度、職員與服務和住宿狀況
clean and safe environment
Johny Jane
於 2024 年 10 月住了 1 晚
8/10 不錯
Mariana
2024年9月23日
讚好:整潔度和住宿狀況
Mariana
於 2024 年 9 月住了 1 晚
8/10 不錯
Chelsea
親子同遊
2024年9月16日
讚好:整潔度、職員與服務和設施服務
The property was very clean, but did show wear. Our room had a hole in the lounge chair and the dresser had a broken corner. Nothing that would keep me from booking again. The pool area was nice and had good afternoon shade. Breakfast was delicious and had a good variety of fresh options.
Expedia and the hotel need to get on the same page in one aspect as the check out time is listed as 11am on the hotel website and once you get to the hotel, but Expedia still lists it as noon. The hotel helped our group out and honored the noon checkout for 2 of the 4 rooms so we had a place to relax before our departure time.
Chelsea
於 2024 年 9 月住了 1 晚
10/10 優異
Jason
2024年9月9日
讚好:整潔度、職員與服務和住宿狀況
Jason
於 2024 年 9 月住了 1 晚
8/10 不錯
katrina
2024年9月9日
讚好:整潔度、職員與服務和住宿狀況
katrina
於 2024 年 9 月住了 2 晚
10/10 優異
Glenann
2024年9月8日
讚好:整潔度、職員與服務和住宿狀況
Glenann
於 2024 年 9 月住了 1 晚
8/10 不錯
Deborah (Spring)
多人同遊
2024年9月8日
讚好:整潔度和職員與服務
It was ok, little noisy with kids running around. The beds were good, and room was clean.
Deborah
於 2024 年 8 月住了 1 晚
10/10 優異
Cari
2024年9月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Cari
於 2024 年 8 月住了 1 晚
10/10 優異
Dianne
家人同遊
2024年8月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Dianne
於 2024 年 8 月住了 1 晚
10/10 優異
Brigitte
家人同遊
2024年8月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stayed in a 2 king bed suite and it was very roomy with very comfortable beds and clean, top notch room. I travel often and this one of the best rooms for me in a couple of years. Free cookies and great free cont. Breakfast with good choice of hot dishes ...biscuits, gravy, sausage, potatoes, eggs etc and waffles.