2/10 很差
Kaitlyn
家人同遊
2024年11月12日
不滿：整潔度、職員與服務、設施服務和住宿狀況
I booked this hotel about a month before staying. When I arrived at the hotel, I was told I was at the wrong place and to check in at the “North Tower.” Only to be told by the north tower staff I needed to check in where I originally went. The front desk clerk was extremely rude and told us the moment of checking in that our reservation had been cancelled by club Wyndham and rebooked at another site more than 25 minutes away. She told us the hotel was overbooked and that it wasn’t their fault. She told us “at least you have a place to stay tonight.” We had been staying at this hotel for the past 3 years and I will never again. I have never experienced a hotel cancelling our reservation and moving us to another location the DAY OF my vacation. Our vacation was supposed to be relaxing and fun and it became a nightmare! If you want to book here, be prepared for a last minute cancellation. Be prepared for unfriendly and unprofessional staff!
Kaitlyn
於 2024 年 11 月住了 3 晚