The hotel location was amazing, right across from the Haram but the speaker system in the hotel didn’t work so we requested it to be fixed or a room replacement but all fell on deaf ears, the staff promised but didn’t deliver and when I asked again they said we would have to pay extra for it, why advertise it when they don’t have it. Same with the prayer room with a view, there is NO VIEW of the Haram!!! Very old and outdated hair dryer in the bathroom, we requested a new one but they didn’t have any. WiFi was poor, had to use my cellular data! No weighing machines or service to check luggage weight. The bathroom was nice, shower was great but the toilet was too low and the seat shifted suddenly, which was scary. This place definitely needs updating, especially for the price they charge.